The staff is amazing and they are so helpful.

Everything was absolutely amazing. The staff, our room, balcony was beautiful, food was great. There is a pharmacy literally across the street from the hotel just in case you need it and you can walk to many stores and restaurants. I would definitely stay here again.

This was my first solo trip, and I couldn’t have chosen a better place to stay. From the moment I arrived, the staff made me feel safe, welcomed, and truly special. Their kindness and genuine hospitality made this one of the best trips I’ve ever had. The hotel was spotless, the food was delicious, and my room was absolutely dreamy—beautiful, comfortable, and everything I could have hoped for. The location was also perfect, making it easy to enjoy everything around the area. I honestly loved everything about this hotel and wouldn’t change a thing. I would definitely come back and recommend it 100% to anyone looking for an unforgettable stay. Thank you for making my first solo adventure so memorable!

Everything was exceptional. Clean, quiet and friendly! Very tropical almost like staying in a tree house. However it is seaweed season and the ocean was unusable because it was excessive and had an odor. The food was delicious as were the drinks. The area has many high end restaurants with entertainment. However the taxi's were expensive for a very short ride. By the way the hotel does not have televisions but in reality it wasn't missed. The option of showering outside privately in your room was amazing. Overall a lovely hotel.

We absolutely loved our stay at Hotel Ma’Xanab!! We came for our honeymoon & the staff was incredibly attentive & always willing to answer any questions we had. The breakfast was free & just exquisite. This hotel is walking distance to the beach & nearby shops. Special shoutout to Alejandra (front desk) and Jose from the restaurant!

The rooms were clean and beautiful, the design was very Zen and comfortable, everything we needed was there and the staff were ready to help at a moments notice, the food was incredible, with so many options, and service so fast, the beach and sand was awesome although we were there in the seaweed season, the heated plunge pool in our balcony was wonderful, and the location was perfect

Great stay. Staff are very friendly and helpful.

This is a magical property staffed by the kindest and most attentive people. This was our 3rd stay and it continues to be as good, if not better than when it opened around 2019.

Breakfast included it was delicious!! Fresh food! Staff was phenomenal!! We had our breakfast in our room most of the days because we had the most beautiful balcony. The staff made everything easy! Room was clean and beautiful! Felt like a bungalow! Right on the beach!!

This is the second time we are here. I love the the building style, feels like very natural and sleep in the trees. Access to the beach is nice, it is great to enjoy some night breeze by the beach. The breakfast is delicious!

From the time that we booked our trip, the hotel staff were just incredible. They reached out and prepped for our stay. We were celebrating a birthday and they had a chilled bottle of wine ready and waiting in the room. The hotel is just what the doctor ordered. Small quaint extremely clean and quiet for almost relaxation. The pool was perfect, breakfast made fresh everyday. Jose was an absolute delight. At the front desk Alex and David were the best resources anyone could ask for. They knew all the right spots for dinner with perfect recommendations on drivers and all. I will definitely be back.

Jose, who helped us at breakfast was amazing. The quality of both dinner and breakfast was off the charts delicious. Everyone there was first class and so helpfull. Our room was unique and spectacular.

Amazing food and helpful, friendly staff.

Fantastic location, friendly and helpful staff

The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.

Excellent service, great grounds, beautiful beach and food is phenomenal. Rooms are spacious but beware mosquitoes. Our room had constant mosquitos in it, if your type to get bitten, bring deet. My husband and I got eaten up. If you’re sensitive to noise, bring earplugs, you hear birds very loudly starting 6am.

Rude, disrespectful and inconsiderate management. Splurged 6K for the week for the room with the private “pool” which after being in it for 30 minutes, dyed my swimsuit a gross green yellow color that did not come out despite washing it. The manager told me it wasn’t their fault (even though they knew this happened before, and didn’t warn me) and refused to compensate me $175 for the bikini. They never showed any consideration whatsoever, and basically just told me I was wrong. No apologies, no accountability. I was shocked at how rude I was treated, quite frankly. I never expected a hotel this expensive to have such rude staff and absolutely zero customer service skills. The price does not match the experience.

I had a very pleasant experience at Ma’xanab. The staff was super friendly and helpful. Service was definitely impeccable. Great food and drinks all around. The rooms were cleaned 2 times a day. Very relaxing experience and would definitely recommend.

Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower

The location is very convenient for restaurants and shopping, the restaurant at the Ma’Xanab is excellent as well! The beach and atmosphere of the hotel are one of a kind! The rooms are just perfect with a warm private pool and a great bed and shower, our view of the sunrise over the sea was beautiful! The staff one and all love them! Timothy and Kim Tufts!