The only reason I’m giving this hotel 2 stars instead of 1 is because the staff was genuinely excellent. Everyone we interacted with was friendly, attentive, and clearly tried their best to help, especially the front desk employee who worked hard to resolve our issue.
Unfortunately, our first night was spent in a room with broken air conditioning. Despite the summer heat, we were only provided with a fan, which made for a very uncomfortable night’s sleep. While the hotel did move us to a different room with functioning air conditioning the following night, it didn’t change the fact that we lost a night’s rest during a relatively short stay.
The location is very good, and the property has a lot going for it. However, a working air conditioner is a basic expectation, especially during the warmer months. The staff handled the situation as professionally as they could, but the hotel should never have rented the room in that condition in the first place.
Great staff and a nice location, but the broken air conditioning significantly impacted our stay.