综合评分和评论 Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Watch out with the staff.

Adoni was an outstanding concierge, and Maribel provided exceptional housekeeping service. They truly made my stay a 10/10 experience! I highly recommend this place.

Do not stay here, or if you do refuse to leave a credit card on file for their ‘hold’. At check in they asked us for a $200 hold on our credit card to be returned at check out. We did not damage, lose, or charge anything during our stay. We were a quiet family who caused no problems. After check out the $200 charge was reversed and a new $440 charge appeared with no explanation. I tried to contact the hotel and they kept referring me to wrote to an email and would not tell me what the charge was for. The email never responded 3 months later. I finally had someone I know who works at the hotel look into the charge and he said it was for two lost room bracelets. The room bracelets were cut off our wrist at checkout! I’m still trying to have this disputed with my credit card company. The rooms, food, beach, and service were fine. Just fine. For the quality of the resort you can spend your money elsewhere which hopefully won’t try and rip you off.

Cons: -check in took a while -Was initially difficult to get dinner reservations since we were not a part of Diamond Club - some bathrooms were very dirty or not working around the pools -rooms were very nice but some areas need some TLC - buffets need some work PROS: - Estalin, our Expedia Concierge really made our trip! Initially we were unable to get reservations for dinner, but Estalin helped us out, was very easy to communicate with all week, was quick to respond to any questions or concerns we had! -Estalin even went above and beyond for 2 different people in our large group - 1 was celebrating a birthday and another couple an anniversary, and he had their room decorated and special surprises at dinner or in their room! It was very appreciated and showed his attention to detail - dinners were good- but favs were appetizers at Oceanside, dinner at Zen Tempenyaki, Rio Brazilian Steakhouse ! - servers at all restaurants and all the bartenders were extremely friendly! - kids and adults loved the lazy river!!! The slides looked small but people of all ages were enjoying them on repeat! Bring your own floats if you want them, you can even bring a ball to throw around - Alberto was also helpful with dinners and getting us into the waterpark next door! Definitely go with tempered expectations as service could be slow as my biggest complaint (but I have found that with other fancy hotels in Punta Cana as well), but it is very family friendly!

Our assistant adoni was very helpful!

Staff was friendly, food could be better; rooms were great, and house keeping was great

We had to wait in line to get registered, then we had to wait in line again to get our rooms assigned. I had to wait another 1 1/2 hrs because my room was not ready. When I got in my room, it was very moldy and musty smelling. Then to ceiling started leaking. I requested another room as I was not going to stay in a flooded room. That was difficult as they did not want me to change rooms. I finally got another room, but didn't get to supper till almost 10 PM. Adoni, our concierge was amazing!. The rest of our trip was okay. They pushed and promised the world to get us to talk to the people selling memberships. We did but did not buy. Then nobody talked to us, and we never received to items promised to us for going to the talk. We were only there for four days for a wedding, and the first two days were wasted on the flooded room, and the membership deal.

Excellent service. Great price

Staff were friendly and courteous. Entertaining was fun. Dining was really good and easy reservations. Family friendly environment.

Flo rider was fun just have to book and pay for it. Breakfast was not good. And hard to make reservations for dinners.

They need to improve the water quality of the pool! Too much dirty inside the poor that disgusting to me.

Estalin was excellent. He helped us with our dinner reservations each night and ensured we had a wonderful stay!

Very nice resort and great entertainment.

Beautiful beach and great food!

Good atmosphere for families. Good dining.

Beautiful resort located on picturesque beach. Offers great dining options and fun activities for the whole family. Clean, safe, easy to navigate. Staff is friendly and helpful. Definitely recommend booking through Expedia to get free concierge service. Our concierge Estalin was excellent, super responsive and attentive to our needs. He booked all dinner reservations and made our stay unforgettable.

Estalin was great and guided us every day , excellent person

The staff is great and very helpful .and Estalin was great he helped us with reservation through the hold trip

Love it

Everythings excellent