Overall Ratings & Reviews Ruby Lucy Hotel London

Great stay at this very quirky gem of a hotel. Central to everything with a label of civility you can afford. Cocktails at night, breakfast could have had a hot option. But ace stay.

Great, very friendly will stay again

Great location, friendly staff, nice room.

Great hotel would love to stay there again

We are a Military service family and I needed to cancel my room one week before due to my partner being called away and wanted a refund or to change the date. They refused both requests which meant we lost our money. Very unhelpful DO NOT BOOK WORSE CUSTOMER SERVICE

Modern, clean, and beautifully presented throughout with an artisan feel, this hotel really wowed me. A quiet (I.e. pedestrian street no traffic noise) location but by no means sleepy. There were multiple independent bars and restaurants nearby and a thriving food / other market on the doorstep. Also close to the South Bank for many attractions. My room was well appointed, clean, modern, lovely bed and shower, and the staff were exceptionally friendly and welcoming. They even swiftly helped me to locate and return to me a lost item - so rare to get this level of service. Food menu looked tasty, but didn’t try it. For context, this hotel was the same price as a travelodge on the night of stay. It’s a no-brainer to stay here and I’d highly recommend it to friends and family. Thank you Ruby Lucy!

As you will read, the reviews of this hotel are wonderful and I will say that they are all true. The hotel is clean, safe, great walking distance to everything and has a very welcoming vibe to it. I would recommend this hotel to anyone. Although I had an issue during my stay, the reaction from the management team honestly outweighed the otherwise negative experience. It is one thing to say you take great pride in service and guest experiences, but it’s another to truly live it and I do see that this is extremely important to Ruby Lucy management.

Lovely clean quiet and comfortable room and very helpful staff.

Fantastic brand new hotel in pedestrian street nestled behind Waterloo station. The hotel is modern quirky and has a sleek design. The bar and the breakfast room are really cool places to hang out and there is even a rooftop. The hotel is conveniently located a 5-minute walk from Waterloo and all of the underground lines it serves which is perfect for London exploration. It is also a minute away from the Old Vic. I will definitely stay again. The rate was very reasonable given the quality and neighborhood.

Lovely hotel situated in a great area with easy access to Waterloo station. Fantastic decor and a great vibe throughout. Lovely cocktails served in the bar too!

Super as always

Fun and comfortable. Very attentive staff, nice breakfast and coffee. Self serve hot taps were not hot enough for good tea making.

As far as l saw everything was fine

Friendly & Helpful staff... the area is very nice as well.

Great staff & lovely vibe. Brilliant location. Only criticism would be slightly small room & very soft bed, which sadly when you have a back condition isn’t great. Superb breakfast & bar service.

We stayed at the Ruby Lucy for my birthday. Checking in was easy, checking out was easy. Our room was fantastic. Such a comfy bed! Shower was lovely. Would definitely return

I really enjoyed staying at Ruby Lucy. The hotel is in an incredible location - you're steps away from Waterloo station, lots of eateries, Southbank, and several theatres. I found the bed to be the comfiest I think I've ever experienced - the mattress and pillows felt like they were made for me, but I do love a firm pillow. I didn't have a view (the windows were frosted) because it would've looked out onto the rear end of Waterloo station which I suppose isn't that pretty. However, you do get a cracking view of Elephant & Castle from the 4th floor galley. The hotel is known for having live music throughout the week (plus a 24/7 bar), but I heard absolutely nothing from my perfectly soundproofed room. The Ruby branded toiletry products throughout the room smelled absolutely divine, especially the two shower gels and hand wash. The staff who I talked to briefly at the bar were utterly lovely and very welcoming. It was the perfect hub for my short but sweet solo trip.

Absolutely fabulous. The bar staff were so lovely. Emily welcomed us and the 2 girls on Saturday were so lovely. One from Oz and one from a little village in England, I didn’t catch the name. The bar was so quirky, my daughter and I loved it. However, we didn’t love the 8am wake up call Saturday morning by the cleaner hoovering outside, but with a friendly ‘would you mind not doing that now’ she stopped. Close to Waterloo and overall fab stay. Would definitely go back:

A rather quirky modern hotel, with very friendly staff and an excellent breakfast buffet. Not convinced by the see-through glass walls around the toilet and shower.

All first class