Ok ok

We were excited to stay at this hotel, but unfortunately, our experience was terrible. Upon arrival, we were told the bedding we requested wasn’t available. Instead of a queen bed, they gave us two beds pushed together and called it a king. They claimed it was an upgrade, but the AC in that room didn’t work. Parking was also advertised as available, but there was none—we had to park far away. When we complained and requested to cancel, they told us to contact Expedia. Expedia called the hotel, and the staff lied, claiming they had a better room for us and that parking was available—both false. After much back and forth, they showed us the room we originally requested. It was finally a queen bed, but by then, the trust was gone. They also said they’d include breakfast due to the inconvenience, but the next morning we were told we had no breakfast included—after already serving ourselves. It was embarrassing. Javier from the front desk had promised otherwise. On top of it all, the shower in our final room was clogged and didn’t drain properly. This hotel has potential, but poor management, lack of training, and dishonesty ruined the experience. Guests deserve better.

Very good

Buena experiencia

Zero sleep thanks to Hotels.com intentionally misleading listing for this property. Be under NO illusion, this is a party hotel, with rowdy guests, a nightclub ON THE ROOF until 4AM, a shared lift with the nightclub, no restriction from guests and non guests roaming the hotels corridors, falling out of the lift drunk or vomiting outside your room. Since our complaint, hotels.com have not reviewed their listing of this property, they don’t give a toss about their guests. We will be cancelling all our upcoming both personal and corporate booking with this company based on their inability to take action on this and not take our situation seriously. Awful stay, unbelievable response from hotels.com. For the property: Don’t attempt to run a nightclub and a hotel in the same venue. The two are not conducive to a good experience for either party. 4 Star, this isn’t. No real welcome from reception, to the hotel, the city or area. No invitation to book breakfast, no local recommendation for ANYTHING. No offer to use the gym, nor their nightclub, adjoining restaurant or bar. Got told the wrong floor for our room. Air conditioning was off and room sweaty and stinking of strong cleaning product on arrival. The fact that the hotel markets themselves as luxury is farsical. Dusty, covered in cigarette burns, tired and run down. This place and its furnishings has taken a hammering due to its clientele and partying ways.

Nuestra habitación tuvo la mejor ducha del mundo; podríá haber pasado toda la estancia en ella!

À fuir si vous espérez dormir. Je ne laisse jamais d’avis, mais cette expérience mérite vraiment un avertissement public. Nous étions venus passer quelques jours à Tenerife pour nous reposer. Quelle erreur d’avoir réservé cet hôtel sans lire les avis ! À notre arrivée, nous découvrons que notre chambre, au 6e étage, est située juste en dessous… d’une discothèque sur le rooftop. Oui, une discothèque au-dessus des chambres, dans un établissement censé être un 4 étoiles. Résultat : vibrations toute la nuit, musique à fond jusqu’à 4h du matin, cris dans les couloirs, clients ivres qui déambulent dans l’hôtel. Impossible de fermer l’œil, même avec des boules Quies (qu’on remercie tout de même au passage d’avoir limité les dégâts). Le plus fou ? Ce problème est signalé dans les avis depuis 2022. Et rien ne change. Comment cet hôtel peut-il encore prétendre au 4 étoiles ? C’est dommage, car les chambres sont spacieuses et plutôt bien équipées. Mais cela ne compense en rien le fait que dormir y est mission impossible. Si vous venez faire la fête toute la nuit, c’est peut-être l’endroit qu’il vous faut. Si vous espérez dormir… FUYEZ

Hotel in ottima posizione strategica, vicino alle fermate del bus. Rooftop bar con relativa discoteca veramente bella.

Veldig stort rom, bad og seng. Vindu på badet så høyt oppe at det ikke kunne åpnes, ergo lufting ut i soverommet. Utsikt rett ut i en bakgård. Hyggelig betjening. Lite sol på takterrassen, som ikke åpna før nesten solnedgang. God, men dyr japansk restaurant.

La stanza molto spaziosa e con finestre grandi, tanta luce naturale. Il materasso non era dei migliori, dovrebbero cambiarlo. Bagno spazioso ma pochi posti dove mettere le cose, senza una finestra e col ventilatore non funzionante. La doccia enorme. La posizione perfetta del hotel è perfetta.

Prima hotel, ruime kamer, goed bed, zeer centraal. Lawaai van straat en disco, maar met ramen dicht geen probleem.

The rooms are pleasant but not really as in the pictures. The rear rooms are devoid of light and subject to the noise from surrounding apartments. The much publicised roof bar is not really part of the hotel, not always open and so not as available to guests to spend time in as the advert might suggest.

For the price, to be booked in a room that they openly admit will be very noisy from the roof top bar at night and the gym during the day, the place is not great!

De lokatie goed, goed bereikbaar

꿉꿉해서 잠도 많이 설쳤습니다. 그리고 바로 아래와 근처에 술집이 있어서 많이 시끄러워요. 커플 숙소로 비추합니다.

Great central location. Friendly staff. Good facility.

Nice hotel!

Meget fint, gode senge, rummelig, rent, midt i centrum.

Nice location close to the tram. Can easily walk to the waterfront and bus station etc in a few minutes. Convenient to old town, plaza de Espana and food and shopping.

Fand es sauber und ordentlich. An der einen oder anderen Stelle hat man gesehen, dass das Haus schon älter ist. Im Zimmer wäre Platz für einen Kleiderschrank, der gefehlt hat. Trotz Nähe zum Zentrum war es sehr ruhig. Frühstück eher mittelmäßig.