Room OK, staff is perfect

Friendly staff, clean room and great amenities. Will definitely be back.

Excellent everything

Room was good but no coffee making facilities not even a glass in the room.

Too much money for what you get.nothing good to do ..can't even go out at night

Great view and safe, quiet location.

Todo el personal es increíble y muy amables!!

La habitación estaba perfecta muy limpia y el servicio muy excelente , y la comida muy excelente

The room was clean and comfortable with AC and hot water in the shower. All the staff was really kind.

Ninguno,Gracias

Great clean spacious rooms located right on the lake.

Parking was a problem in the place

The room was very clean and the staff was very on top of things and always ready to help.

Absolutely amazing hotel. Beautiful room, gorgeous views and grounds, gourmet food and friendliest staff. We stayed there for 8 nights and absolutely loved it. Hotel offers various water activities, free paddleboard and kayaks and very reasonable boat and jetski rental. Room was spacious and clean, food in the restaurant delicious. Best papusas and seafood in entire El Salvador. They also have really good coffee and complimentary breakfast

Everything was excellent, I liked it.

The hotel is at the end of the narrow dirt road of the lake and is almost no street lights. It is too far away from the other hotels and water activities. Please consider this as you will be isolated from the rest of the island unless this is your objective. However, we found that the hotel does not offer enough amenities to make it worth while. There is one jetski and several padel boards and kayaks which will require you to have some level of fitness. There pool is dated and needed repairs (not how it was advertised) But please consider the fact the hotel sits on the south side of the lake which the mountain will cover the hotel earlier in the day which limits the sun light. This made the place seem darker and less conducent to stay out in the water. Our stay was in first week of December (for a point of reference) and this side of the lake was pretty lonely. If you're looking for a more active vibe this is not it. The have a day pass charge of $25 for each person and you are not allowed into any of the rooms. After a certain time you will not be allowed into the docking area near the water. My recommendation is to stay closer to the North eastern side of the island (towards the entrance) to take full advantage of the restaurant, bars and water activities.

The hotel is well taken care of. The hotel has a dock which you can sit down and relax while enjoying the view of the water. The staff is very friendly and offer superior service. The food is delicious and prepared in a timely manner. Josue was the mastermind behind the coffee that was sold. The coffee was great and he provided us with where the coffee was grown and how to enjoy.

Great service

Amazing hotel, food, staff and facilities. Beautiful lake to paddleboard and swim in.

Fantastic stay in this lovely hotel on Lake Coatepeque. We got the bus from Santa Ana and the final stop is very close to the hotel. The staff were very friendly, the facilities excellent. Great views, nice food. We used the kayaks which were included. Would highly recommend!