酒店员工热情友好，服务周到！我们需要从京都站搭乘巴士前往酒店，但路程很短，所以并不麻烦。酒店和房间都很干净，设施也如描述的那样齐全。酒店附近就有罗森和7-11便利店，方便我们购买晚餐或简单的早餐。

员工友善热情，乐于助人。入住和退房流程非常顺畅有序。酒店位置优越，步行即可到达大宫站和二条站。房间宽敞，考虑到日本酒店的水平，这样的空间算是相当不错的了😁。

工作人员非常配合，并帮助我们提前办理了入住手续。

我预订的是无烟房。房间确实是无烟的，但感觉就像和吸烟房在同一层。走动时，我能闻到烟味，有点烦人。总的来说，其他方面都很好。员工很友善，而且我可以寄存行李。这一点很棒。

It was fantastic. If I go to Kyoto for the 3rd time, I will book there again for sure. Everything was perfect, only it feels strange that you arrive and there is no one in reception. Please write down and put it there that almost no one will be in reception except during check-in time to collect tax!

I understand that self check in/out is provided for customer-friendly needed. But somehow, I do think at least one capable staff should be around just in case there is a problem. I had a booking problem which is a mistake in chosing date to stay and there was a staff there would try to help me out of my problem. I came to the hotel to ask if there is a possible way to change the date of my stay. But instead of giving me info about that, he chose to cancel my booking. It actually took a long time just to cancel my booking, which I did not want to, because it was already night when I arrived in the hotel. The lack of language to communicate is the main problem. I just feel dissapointed because at that time I want him to give me info whether there is an available room for that night or not, but he just proceed my booking cancellation. And now I am still waiting for the refund process he told me without knowing the exact time. All of the hotel facilities are good, room is comfortable. I think only in the staff management, they have to improve.