The hotel was not paid even though I paid on Hotels.com. Dinesh at the hotel confirmed that you paid the incorrect hotel and charged my clients card. WE need to get a full refund for this booking. I am dealing with Salma at your reservations team in Cape Town

Bad service, bad stay, toilet not working, no blankets in the room, no coffee, tea, sugar

Rooms not clean , dust and spider webs visible in the shower , Shower tabs broken and still using curtains to cover the shower. Staff have no information but only the manager can check which sad.

Reception wanted payment although it had been paid through Expedia - that issue was resolved very promptly by the manager. The amount they wanted was less than paid to Expedia. The 'garden view' was really a carpark view. The room was comfortable but several lights were not working and it was not as clean as it should be - cobwebs in the bathroom. The restaurant was adequate.

wifi was poor. sometime i couldn't connect wifi. especially our room has distance from reception. then signal was not strong.