Overall Ratings & Reviews Hotel Selton

Poor communication

Due to my flight being missed i booked this hotel and upon arriving in the hotel , the receptionist did not explain much i had to prompts him !! upon arriving in my room they were cockroaches on the wall living their best life . Housekeeping was excellent however breakfast selection was not vast , very limited and there was a call called Joel K and he worked in the restaurant He was the worst it’s like he was forced to work , never greeted customer instead give me a look like i was dirt . However the older server who use to make me Hot chocolate was amazing . This is hotel isn’t 5 or 4 * however i would say a good 3* and the location is also central ish . It’s expensive for what you get but then remember you are in Congo !

We arrived and there were no rooms. Reception said they had sent a cancellation via Expedia, but we never received it (and me getting asked to review the stay shows it was not sent). They offered little to no help to find another hotel (and it was 11pm!). Gladly the receptionist of the hotel next door helped us by phoning other hotels in the area.

Selton is a very clean hotel, super cleaning services and rooms. However, the welcome staff provide confusions information, you pay double room but items in the room not aligned accordingly, you ask for a service one staff refuses another serves you kindly! This is crazy. The hotel would be even better if they thought of gym and pool.

Good hotel but dirty neighbourhood.

Pleasant

Great experience, wonderful people. Breakfast was amazing every morning for the duration of our stay. No concern with late check-in. We had no issues checking-in after 10:00pm. Only thing was the size of the room was small. We booked for 2 persons, but the room was for 1 person. We were provided with 1 pair of slippers, 1 towel. Nevertheless, we enjoyed our stay, security guards were also kind and very professional.

This hotel doesn’t accept Mastercards. Especially if they are US MASTERCARDS. They made me feel terrible because my card couldn’t be processed and held off my passport until I was able to sort this out with another card the following day. I’ve tried to meet the manager with no success. I will never go back to this place and I won’t recommend it to anyone.

The cleaning staff are great, the kitchen/breakfast staff, and the men at the front desk. There is one lady who apparently is the top dog who is a rude. There is nothing worse than when the top management act better than the guests. The beds/mattresses have not been changed since they opened. The bedding etc all the exact same as 2018. The price keeps going up but wear and tear and quality of actual rooms is degrading. I literally slept in the cave in the mattress made by the 1000s of bodies that slept there before. For $150/night this is inexcusable.

Friendly staff, clean rooms, fabulous restaurant for breakfasts and lunches.

Thanks

My stay was amazing, the hotel was very nice and clean, air conditioning very good. Tha staff are very friendly and always helpful, good sized breakfast every morning

When I make booking for 4 nights so I come round 11 o’clock for flights so et says to me is not the place for me because the hotel is fool booking.

Value/Price for Kinshasa was good. Room very good. Comfortable bed and excellent service. Breakfast decent. Felt very safe here. Would recommend. Would stay again.

I am gladly recommending this hotel, the room Is very clean and the bed is so comfortable.

Very clean, bed comfortable, room well-equipped (kettle, free water, fridge). AC works well, has a "quiet" setting which really is. Room service good, menu a bit limited but food fresh and tasty. Not cheap! Breakfast assortment good, omelettes really good! Staff are very friendly, quick to respond. Would suggest they add some "light bites" to menu, including service in lounge bar. Enjoyed the stay very much.

The internet was very slow but all the rest was awsome

Nice clean rooms and very good service! I will return.

Great hotel, good service breakfast is good. Enjoy the stay

This hotel is great. The rooms are very nice and clean plenty of hot water and the bathroom are nice. The bed is just right and the staff is wonderful. When it was raining the staff meet us at the car with umbrella to keep us dry.