An employee called Nikita was very pleasant and professional. Went above and beyond!

Staff is topnotch.. my room ahd issues..

This has become one of our favorites. Great space and probably the best heated pool in Nairobi! The kids love it!

The rooms were clean, and the staff were very friendly.

Kitchen and bathrooms could do with some updating. Overall experience was pleasant. Tasty breakfast.

Good

My stay there was nice, except there was no air conditioning, but they provided a fan, plus Nairobi is not hot

The attendants were incredibly helpful and responsive. Thank you Cysuites!

The attendants were incredibly helpful and always available to assist. Excellent stay! Thank you Cysuites for making our wedding trip a delight!

I have stayed here three times now and the place is wonderful to stay at: very clean, great staff and wonderful food. A great place to relax. BUT: there is one thing that is making me reconsider staying here again. Upon check in they inform you that you have a limited amount of power (“15 units” whatever that means), regardless of how long your stay is, and if you use more than the given amount, you will have to settle your balance at the end. As a customer, I find this to be very tacky and unprofessional. I understand they are trying to conserve energy, but I would much rather pay a higher upfront cost than to be anxious my whole trip about what is supposed to be the hotels own overhead cost. They don’t tell you about this in any of their advertising! Be aware of it before you go!

This place is very clean and beat my expectations and the food at the restaurant is awesome

Nice restaurant and pool, but apartment is really worn out and need to be upgraded and far away from supermarkets and restaurants. But price also reflect that.

We had such a bad experience at cysuites. Being my first time in Kenya,My wife recommended but when we went the room was nothing like the photo. The apartment has water damage the floors were cracked, Sink was stained and no pressure in the water, the tap was also lose, when we asked for room change, the other available room was on a top floor there is no lift and we had many heavy bags . we had to sleep in the apartment despite it not meeting environmental safety standard. we only stayed on night and could not even get a refund of the night we didn't stay. Overall the apartments need renovation and customer service was terrible. I would not recommend it to anyone anf im definitely never going back there.

Fint hotel med venligt personale

The swimming pool was great and heated. All staff were super friendly! Some areas in the property could be better maintained. Food in the restaurant could be better.

The only negative remark is that there were stains on the wall -like someone killed a mosquito or another insect on the wall. Also, it would be nice if the apartment had mosquito net on the windows. While there was some net around the beds only, it didn’t stop mosquitoes from being in the apartment and seeing that there is no air conditioner, opening the window is necessary. I was bitten so much by mosquitoes at night in the living room. It was quite uncomfortable. Other than that, great customer service and really good hotel for the price.

We had an excellent stay. Great rooms, delicious breakfast, heated pool, and family friendly staff!

We had an excellent stay! Spacious and clean apartments, a heated pool (not common in Nairobi!), delicious breakfast, and staff that were very family friendly. Thank you, Cysuites!

Please update kitchens to have full sets of utensils, chefs knives for food prep, sofiros in good condition (not scratched on the cooking surface), ice trays for freezer, and water dispenser and lamps for the bedrooms. The bathrooms need additional towel racks and hooks. The housekeeping staff is top notch and do an excellent job!

Good, if you get an updated room.