Overall, great impression and staying was pleasant. The staff is very helpful.
Areas to improve:
1. One access room card is not enough if 2 people are staying in 1 room
2. Charging $10 for the lost card is inappropriate. I have never seen this in my life traveling all over the word. Eventually, the fine was dismissed after my negative reaction but it could affect the overall satisfaction.
Again, the hotel meets all high standards and I highly recommend it for everyone.