各方面質素也很好，房間設施、清潔程度、旅館設施、員工服務態、餐飲質素等等。

房間很大，很寧靜，員工服務很優秀 非常適合度假

全體員工服務細心而且還協助有關旅遊資料查詢，晚飯懷石料理除了美味亦可觀性高。稍為不足是床褥太軟腰部承托不足，浴埸15-20點經常有6-7人已覺得太迫，因為室內浴場2個池約20*8呎，即使連同室外浴埸約10*6呎，房間又没有浴缸浸浴。見議像早晚飯一樣每人預約用一小時避免人多不適。

一切都好，除了溫泉較細小。房間裡不設樽裝水

A prefect place for short getaway, spacious room and excellent dinning experiences. All service staffs offer great hospitality. The onsen facilities offer in and outdoor bath, iced sake also available to enjoy after bath. KAI is now one of my new favourites. Highly recommended.

Very nice hotel, highly recommended

客房整潔明亮且安靜，飯店整體環境和服務人員的表現也都很好，雖然下著毛毛雨也無損寧靜和放鬆的氣氛，大浴場非常棒，戶外的部分反而因為下雨，覺得更棒了，出來休息的地方，提供了飲品和日本傳統冰棒，加上窗外的景色，提供了最佳的休息時光。晚餐十分豐盛，融合了當地特產和時令的會席料理令人驚艷，雖然因為行程關係，沒能吃到早餐，但想必也是十分美味的。 唯一美中不足的地方是透過本訂房網站訊息溝通時，回覆的速度有點慢，一直擔心沒看到訊息，希望以後回覆的速度能稍微快一點，那就再完美不過了。

整體很好，還有略懂中文的服務員。

A great place to have hot spring and dining. However, it is a bit far from the train station and there is no shuttle service provided by the resort.

A good Japanese brand hotel. A must try with very enjoyable and relaxing experience.

整個環境都很棒， 環境清潔很仔細。 早餐、晚餐都不錯吃。 值得推薦。

整個環境都很棒， 大浴場有5支dyson吹風機， 誠意十足。 環境清潔很仔細。 早晚餐有在水準之上。 值得推薦。

너무 아름다운 호텔입니다 훌륭한 직원분들과 아름다운 방, 이용실설 덕분에 가족들과 즐거운시간을 보낼수 있었습니다.온천시설도 너무나 훌륭했습니다 머무는 동안 너무 즐거웠습니다! 덕분에 나가토를 잘 즐겼습니다

I loved the area around the resort

Hotel is very nice and service was top notch. Would love to be back in the future.

Superb hotel

우선 모든 시설이 전부 깨끗하고 관리가 잘되어있습니다. 무엇보다 모든 직원분들이 너무 친절하십니다. 그리고 저녁, 아침 식사도 훌륭했습니다. 스파 이용시에도 모든 시설이 다 잘 구비되어 있어 편하게 이용하였습니다. 가족여행으로 처음 일본에 갔는데 덕분에 너무 즐거운 여행이 되었습니다. 감사합니다.

I loved my experience staying at KAI. The Osen was lovely; there was also cold sake, green tea, ice cream, hot tea, and many other beverages for guests to enjoy after using the Osen. The library was quiet to do some work, with snacks and drinks also available. The breakfast and dinner were good. Overall, my stay was terrific. The staff was courteous and attentive.

Amazing retreat time at Hoshino KAI Nagato. There are programs / activities provided that are light and with small memento takeaway. The dinner and breakfast experiences were phenomenon. Staff are very friendly and capable answering anything. The onsen on-site is healing and the space is very relaxing and clean. A real retreat where mind and body and truly relax.

This my 3rd time staying at Hoshino chain of hotel. It has never fail to surprise me. This stay was wonderful and the staff was very thoughtful. This stay unlocked a different experience. Looking forward to more stay at Hoshino hotels.