Tasteful decor and furnitures

1, I stay 5 nights in this hotel. I have changed two rooms during this stay, one time it's upstairs the restaurant, the other time it's facing the other side of street ( which most of the rooms are facing the two streets) and both are loud at night, not only the weekends. Expect it to be quiet after 2am. If you sleep late it will not affect you. Also, if you wake up late in the morning, remember to put a "do not disturb" sign, because the cleaning lady comes to knock on your door at 9am. 2, I work in hospitality, so I am very sensitive to details and experience. For the training I have, we don't give "No" as an answer, instead we always provide a solution. However, I feel here as a guest I have a slap on my face. I use laundry service in hotels all the time, and no hotel get wrong on the numbers except here. First day I fill in the form and sign the paper, the second day they forgot to put the paper and I asked the cleaning lady to bring, but I cannot communicate with her because she only speaks Spanish. They came back without a paper, and they combined my second laundry with the first laundry for the single second day bill and double charge me. I clearly told the hotel it's wrong, but they insisted they are right. We spent over 5000 euro in this hotel, I will not want to / have the need to cheat the hotel for less than 50 euro, but the attitude they treat with my complaints is "Sorry I am right you are wrong" without self-examination. You lose me as a customer for life.

We stayed in the duplex, and it is literally a dream of a room. I could not love this room more and the skylights make it so unique. The wood-burning fireplace was perfect on a rainy day. The hotel is perfectly located and the staff is so lovely. I will never stay anywhere else in San Sebastian.

Staff were fantastic, Alicia and the gentleman on the front desk have been so helpful, good with my son (2yo), very knowledgeable!

Simply amazing from start to finish, could not fault anything. Highly recommended.

The whole stay was spot on. The rooms are in excellent condition, immaculate and clean.

Todo bien

Extremely courteous staff. Very helpful. Also the breakfast at the restaurant was very nice, pricy, but nice with great service. The hotel was located near the beach, aquarium and city center.

Friendly staff, nice rooms, great location.

nya och bra rum, Väldigt bra service, Bra BAR.

Staff very courteous and nice atmosphere

Meget god service , rent og god beliggenhet ! Kan anbefales 👍

Nice place. Fairly priced rooms and dinner. Comfortable bed. Great location. Super friendly people.

Everything

Beautiful boutique hotel with amazing staff that were extremely friendly and attentive. Hotel Arbaso is conveniently situated 10 minutes (walk) from Old Towne. The cathedral views from the Premium Room in particular were amazing. The decor and amenities in the room (bidet, his and hers sink, Marshall bluetooth speaker) were very well thought out. I especially loved the shower. 10/10 will stay again next time I'm in San Sebastian.

Todo excelente

Equipe boa, excelente quarto, excelente localização.

The front office staff provided a relaxed and friendly atmosphere at check-in. Provided helpful information for dining options - and helps me

Frigobar incluso, quarto fantástico, decoração e localização excelente

We had a great 2 night stay. The hotel is centrally located and you can walk to all of the neighborhoods and sights of San Sebastián. It’s a 5 minute walk from the bus station. The staff were really nice and helpful. It’s a newly built hotel and the rooms are state of the art. The toilet includes a remote controlled bidet which I’ve never seen before. It also has a light that illuminates in the dark that allows you to find the toilet in the middle of the night - the first time I’ve ever seen that! The mini-fridge is stocked with free drinks which is a great perk. The rooms are clean and modern and the bed was very comfortable.