The staff on site were amazing. Look for Santi at the front desk. That man is fantastic.

Amazing place for a couples get away.

I had an incredible stay. From the moment I arrived, the atmosphere felt calm and thoughtfully curated, perfect for disconnecting from everything. The room was full of beautiful details, the bed was very comfortable, and the service was always attentive without being intrusive. I especially loved the wellness experiences, and the breakfast was a great way to start the day in a relaxed mood. I would definitely return if you are looking for something more intimate and special in Tulum. Temazcal is a must.

AMAZING STAY

Beautiful room and outdoor shower and plunge pool. Site is also very sexy looking but beware of bugs if you’re sensitive. Service at pool is spotty.

Tolles Hotel, wunderschöne Anlage, freundliches Personal, gutes Essen. Ich würde jederzeit wieder kommen.

We had an amazing stay here. The hotel is incredibly romantic, quiet, and beautifully designed — the perfect place to disconnect and relax. The atmosphere is peaceful and private, and the staff were warm, helpful, and genuinely attentive. This is a truly special, intimate spot for anyone looking for a relaxing and isolated romantic getaway. Highly recommended.

Bemötande i världsklass. Hotel Bardo är en oas där man direkt hittar lugnet och kan njuta av den otroligt vackra miljön. Rummet var så fint och lyxigt. Ett hotell utöver det vanliga.

The rooms were excellent and spotless. The pool in the villa and main pool were incredible. The path to the villas was breathless and definitely recommend this hotel just know you are not close the breach but rather the town and there is a coffee shop named Aroma Café 5 minutes walking which was amazing.

generally, the hotel was nice. The staff were fantastic.. when we had an issue in our room with the bathroom it was fixed immediately. As you have several hotels, I would’ve thought you would run a shuttle between the hotels so we can access the other restaurants easily.. we did make our way over to the other restaurant and the food was spectacular. Unfortunately, the hotel is not set up for wet weather. There’s a lot of water in the fitness area and when I turned up in the morning someone was using the area even though the floor was all wet. The Pilates class started late because the instructor had to ask the hotel to come and clean and dry the floor.. I expected the hotel to be making sure this area was dry prior to use of Pilates as it was a general use area for fitness for all guests. However the room was beautiful and staff super friendly.

Different vibe, serene

Everything was great, especially the staff and service.

Esperé más de una jora para que me entregaran la habitación. Lo hicieron a las 16:15 horas

I would definitely recommend this property. Everything was great. The staff was always kind and helpful. The facility was always clean and the atmosphere was very relaxing. Our room was always clean when we returned from our activities and smelled so good. We always felt safe and they had staff on duty all night monitoring the facility. The restaurant had the best food we ate on our whole trip. It was absolutely delicious and the waiter was fantastic. There is not one thing I can say negative. This place is top quality.

Our experience at Hotel Bardo was amazing!! The decor and vibe are so cool, the food was delicious, its quiet and chill. The rooms are fantastic, spacious, gorgeous. I would totally go back! Guadalupe was also amazing, helping us plan our excursions! And our spa treatments were wonderful!!

Wer vom lauten Tulum etwas Ruhe braucht und gerne in der Natur ist, ist hier richtig. Die Deluxe-Villa war echt super und das Personal ist sehr nett. Sind sind sehr hilfsbereit

Amazing

Very calm very beautiful will stay there again.

My stay at Hotel Bardo was absolutely amazing! The property is stunning — every corner feels so serene and beautifully designed. The atmosphere is relaxing and luxurious without feeling pretentious. The staff were beyond accommodating and genuinely friendly, always going above and beyond to make sure I had everything I needed. You can really tell they take pride in what they do. And the food — incredible! Every meal was fresh, flavorful, and beautifully presented. From breakfast to dinner, everything exceeded my expectations. Overall, it was such a memorable experience. I can’t wait to come back — highly recommend Hotel Bardo to anyone looking for the perfect mix of comfort, style, and exceptional service!

I stayed at this hotel and was completely disappointed with the service. From the moment I checked in, the staff seemed uninterested and unhelpful. The front desk took forever to assist me, and when I finally got to my room, it wasn’t even properly cleaned — there were stains on the sheets and a bad smell in the air. When I called downstairs to ask for help, it took over an hour for anyone to respond, and the person who came up acted like it was an inconvenience. On top of that, the amenities advertised online were either broken or unavailable. For the price I paid, I expected at least decent hospitality, but this experience was unacceptable. I would not recommend this hotel to anyone and will never stay here again.