The customer service officers are nice n helpful.

No elevator

服務好，從入住時就有迎賓茶、點心、宵夜，還有個人浴池可泡，到退房前都不用離開飯店。可惜的是晚餐比預期的差一點，蟹腳限每人一隻，wifi也不太穩定，有人可以連上，有人不行。

是一間讓人想再次造訪的住宿

Such a great experience!

I thought this place was really nice, the staff is very friendly and attentive. The private bath is a nice addition for all guests, there are two of them that do not require reservation, and it’s nice to just soak there if available. The location is convenient and it’s right next to one of the 7 bathhouses… but it’s farther from the better ones. The best part about the stay here was the Sashimi dinner platter. The sashimi you get at the start of every dinner is some of the freshest sashimi you will ever eat. It’s S tier sashimi, it’s the best I’ve had in Japan. The rooms are cozy, I stayed in Kasuga, just above the building overlooking the street. There isn’t a shower in the room, you’re encouraged to bath in the 7 bathhouses.

This was the splurge stay on our honeymoon, and it was worth every last yen. The amenities, food, everything was perfect, and the staff were so helpful, kind, and accomodating. I will personally be recommending this property to everyone who will listen.

Quaint ryokan experience in the heart of Kinosaki Onsen riverside and nearby many of the public Onsens. We enjoyed being pampered!

Staff was so friendly and accommodating. Will def be back to stay next time I’m in kinosaki

落ち着いて温泉風情を満喫できます。 料理も刺身など，とても新鮮で、美味しくいただきました。 野菜も魚も、とても新鮮！ オススメします！

The staff were very welcoming. There was a great lounge on the third floor for breakfast, snacks, a late afternoon beverage and dinner. The private onsen was a nice touch.

ゆっくりと食事をいただけてとても良かったです

Everything was done for a perfect stay, from the delicious food, the comfortable rooms, to the ideal location and delicate attentions. But most of all, the personnel who went above and beyond to make sure our stay was exceptional.

Great location, just along the main walking street; relatively close to train station. Very helpful staff. Beautifully designed rooms and always some snack and food for you.

Food and view

突然にも関わらずローソンで購入のケーキにお誕生日のデコレーションをして頂きお祝いをしていただきました。 その柔軟で心温まるサービスにとても感銘を受けました。感謝の気持ちでいっぱいです。ありがとうございました。また伺います。

Outstanding staff. A lovely roykan to stay at. Amazing food, like if it was a Michelin restaurant. Nice onsen at the hotel. We loved the room.

Nice and Quaint ryokan. However , they can do with a lit up signage bearing the name of the hotel in English. This being the beginning of winter, things gets dark early. We arrived at 6 and had a bit of a problem locating the hotel. A clueless/ unhelpful next door neighbour didn’t help matters either. We actually went to the Onsen next door and asked for directions only to be given unhelpful answers. I am sure he knew the Ryokan was exactly next door. The food was nice and the free flow liquers helped warm us up very quickly. And point to note: they mean business when they say that checkout time is at 10am. We got locked out when we tried to access our room and luggage at 9.57am. Do not bring heavy luggage as the narrow stairs makes it challenging. Plus point is that you have two private indoor baths for 6 rooms ( that is the number of rooms they have. The Myanmese staff manning the ryokan are helpful and very cheerful.

スタッフはアジアの方々。問題は全くない。丁寧、親切。

Food was excellent. Room was clean. Property was clean