The customer service officers are nice n helpful.

No elevator

服務好，從入住時就有迎賓茶、點心、宵夜，還有個人浴池可泡，到退房前都不用離開飯店。可惜的是晚餐比預期的差一點，蟹腳限每人一隻，wifi也不太穩定，有人可以連上，有人不行。

是一間讓人想再次造訪的住宿

Everything was done for a perfect stay, from the delicious food, the comfortable rooms, to the ideal location and delicate attentions. But most of all, the personnel who went above and beyond to make sure our stay was exceptional.

Great location, just along the main walking street; relatively close to train station. Very helpful staff. Beautifully designed rooms and always some snack and food for you.

Food and view

突然にも関わらずローソンで購入のケーキにお誕生日のデコレーションをして頂きお祝いをしていただきました。 その柔軟で心温まるサービスにとても感銘を受けました。感謝の気持ちでいっぱいです。ありがとうございました。また伺います。

Outstanding staff. A lovely roykan to stay at. Amazing food, like if it was a Michelin restaurant. Nice onsen at the hotel. We loved the room.

Nice and Quaint ryokan. However , they can do with a lit up signage bearing the name of the hotel in English. This being the beginning of winter, things gets dark early. We arrived at 6 and had a bit of a problem locating the hotel. A clueless/ unhelpful next door neighbour didn’t help matters either. We actually went to the Onsen next door and asked for directions only to be given unhelpful answers. I am sure he knew the Ryokan was exactly next door. The food was nice and the free flow liquers helped warm us up very quickly. And point to note: they mean business when they say that checkout time is at 10am. We got locked out when we tried to access our room and luggage at 9.57am. Do not bring heavy luggage as the narrow stairs makes it challenging. Plus point is that you have two private indoor baths for 6 rooms ( that is the number of rooms they have. The Myanmese staff manning the ryokan are helpful and very cheerful.

スタッフはアジアの方々。問題は全くない。丁寧、親切。

Food was excellent. Room was clean. Property was clean

Excellent service and food and drink provided.

従業員の方はミャンマーの方で日本語はペラペラではなかったですが、一生懸命に丁寧に対応頂き、温かいもてなしを受けました。 特に料理は全て美味しく、味付けも濃すぎず、大変満足でした。また機会があれば是非訪れたいと思います。

89歳の母と一緒に一泊しました。ミャンマー出身のスタッフさん達の心のこもった「おもてなし」に癒されました。食事は朝晩とも非常に美味しく海の幸、山の幸を堪能することが出来ました。ただ、エレベーターがないので足腰の悪い方には不向きかもしれません。

Amazing place to stay in Kinosaki Onsen town! My girlfriend and I got the “kasuga” room on the second floor, which has a view of the Main Street. Room is just the right size, and they provided everything we needed for the stay in the room - from tea to water to toiletries to a Dyson hair dryer. Yukatas were also provided for us to use the in-house onsen, as well as for going to the other 7 onsens in town. The dinner included a buffet where we chose the different seafoods for them to steam for us - and every person gets a guaranteed half crab! The crab was so delicious. As they were steaming our food we were served sashimi, and after we finished the steamed portion we were served Tajima beef, which was also really delicious! Both the Tajima beef and crabs are local specialties so I’m really happy they included them in the food program. There is also a matcha experience and a lounge open all day serving snacks and drinks (changes based on time of day). The staff is also really attentive and helpful - thank you for an amazing stay in Kinosaki Onsen!

This was a highlight of my trip to Japan. The Kinosaki Onsen is a jewel and worth the effort to visit. And staying at Sumihei Bettei Tokitotoki was pure joy. The staff could not have been nicer. The location was ideal... and at every turn, there was someone there to help us learn about the town, navigating the spa houses and making sure we had a snack or beverage if we ever needed it. This place is a magical gem and well-worth every penny.

I read the reviews from this stay and was expecting much more. The rooms were tiny, the meals were good but not exceptional compared to kaiseki we had during our stay in Hakone. The staff was nice and the little treats/cakes were good but overall we were disappointed. Also there is no shower in the room because you are expected to use the bath houses.

Best service I've ever had at a hotel. The staff are super kind, we felt as if we were in someone's home with them taking care of us. Rooms were kept clean and the place had lots of included amenities to partake in. If you're looking for a modern ryokan experience, I highly recommend!

Good location.