早餐很好吃，沙拉非常新鮮，服務人員也非常親切，是很有質感又精緻的餐廳，超級推薦！

服務人員都超nice Lobby bar 超漂亮 cocktail 超好喝，極推！

Location is good, can see nice view of Tokyo Tower from the room. Room switches is a bit confusing, do not have a master switch next to the bed. Disappointed that do not have international plug in the room from the international brand hotel and expensive room. Small bath room and small bath tub, can’t open amenity packing, maybe nice design but the QC is not good.

6千幾蚊一晚 要乜無乜 連身鏡無 掛鉤離沖涼位置遠 浴室得一個洗手盤 一塊鏡 連最基本日本酒店會提供的除臭噴霧都無 窗簾係漏光 每朝都俾光整醒 酒店房設計簡直唔值得我俾甘多錢住 竟然用油漆牆 加張木框床 地毯有頭無尾 好似無人剪爛左甘 其他位置就好似muni 風甘 甘都可以話自己五星酒店 無details 勁求其 個廁所 勁似一搬日本倒模式個種 check in 個system 重可以down 左 叫我地遲D再返黎 唔係呀ma 地點係OK 但都補償唔到其他野 甘多年住甘多五星酒店 真係第一次投訴 呢間酒店真係純粹想賺錢 勁唔人性化 勁唔達標 問佢地地鐵站問題 可以答你map用完 錢係要賺 但都唔係甘無良心去賺錢 我唸我唔會再入住呢個品牌酒店 完!!!!park Hyatt bkk 都好簡潔 但人哋都唔會油漆牆la 勁多details

Better communication skill is needed to avoid bad customer experience

Beautiful property on the 31-36 Floor of building. Amazing views of Tokyo and the Tokyo Tower. Rooms were very spacious and comfortable. Toilet seats are even heated! Staff was extremely friendly and helpful. Sandy had been extremely helpful in getting us reservations and suggestions on activities to do. We were celebrating our anniversary, and the staff even gave us lovely cards, champagne and chocolates on arrival. We had dinner and daily breakfast at the Blue Room. Food is very good and a wonderful view too. Next to Blue Room is the bar area. Food and drink are excellent and amazing view. Spa treatment was so relaxing. Pool and hot tub were great not overcrowed since you need to make a reservation to use. Convenient location for trains and subway making it very easy to get around Tokyo. Can walk to Tokyo Tower too. We enjoyed Tokyo Tower and I had booked the Diamond package. We will definitely recommend the Edition to our friends and family. We look forward to returning too.

방이 가격대비 너무 작음 ㅠㅠ

“The The Tokyo EDITION, Toranomon is disappointing in several areas. Aesthetically, it feels average rather than distinctive. The service is highly corporate—slow and impersonal. The lobby bar is marketed as a restaurant, leaving hotel guests without a proper place to sit or relax. In practice, everything requires a reservation, and there is no sense of priority given to hotel guests compared to outside diners. Communication is also unnecessarily complicated. There are no simple channels like WhatsApp; instead, guests are required to download the Marriott Bonvoy app just to message the concierge. Even after downloading it, my husband—who was staying with me—was denied access to use the chat because the reservation was not under his name, effectively preventing us from using any texting service with the hotel. Basic operational aspects were also surprising for a hotel at this level. Instead of dedicated bell staff, the reception team was handling luggage; notably, the reception staff assisting us were women in heels, which made the situation feel even more inappropriate given the physical nature of the task. We ultimately had to step in and help with our own bags—something that should not be expected at a five-star property. While the staff is extremely attentive, overall, it feels entirely like a Marriott chain property, falling well below five-star expectations.

It was nice but nothing exceptional

This was the best hotel I’ve ever stayed. I will for sure stay here again.

So good

좋은뷰, 최고의 서비스

I feel like the hallway carpet was dirty or stained. The floors in the room felt like plastic. The seat on the toilet doesn’t open when you enter the bathroom. The food at breakfast was alright; nothing great. So overall my stay was, “okay”. I did meet the general manager and he was excellent and the staff was all fantastic.

This was one of the best properties that I have stayed. The lobby was beautiful and rooms were nice and comfortable. The staff was so professional and accommodating. I would recommend this property 100 percent. One of the employees was especially friendly and helpful and his name was Ackie, spelling not correct. He was really great

非常清潔 スタッフの対応も良かったです

Beautiful hotel with the nicest view.very clean love the greenery vibe . Service is excellent! Looking forward to stay here again.

フロントスタッフの方々の対応がとても丁寧で笑顔が素敵でした。 車を移動してくださる方々の対応も笑顔がとても良く丁寧で安心して任せる事ができました。 忘れ物をしてしまい、次の日に取りに伺ったのですが、フロントの方がこちらの顔を覚えていてくださり、本当に嬉しい気持ちと安心感があり最高に素敵な気持ちになりました。 全てのスタッフの方々に感謝です。 ありがとうございました。

綺麗なホテルです

Great property beautiful design friendly and helpful staff

Good