Shower and toilet not working properly When I complained to manager in morning he asked me to write complaint in hotel register and also talk to housekeeping manager which didn’t make sense. I asked to compensate for lack of service and they told me hotel policy does not provide compensation. It means they can trap customers without assurances of providing paid amount to the hotel.

Beautiful Views!

Excellent staff provided me a super service. I am happy to recommend the hotel to my family and friends.

It is a newer property. The room and bathroom were of good quality and clean. Dinner buffet quite good and tasty. Lots of small details to address. Noisy people in corridor at night. The hallways are cavernous and echoing like an old convent dormitory. Received a call early morning from reception asking what time we should check out. Never encountered this in my life despite spending 2-3 months per year on the road. Hotel located in new area undergoing anarchic development. Walk to center of the city is not pleasant.

It was a wonderful experience to stay with Arliya Red. Staff, food, and hotel were amazing. The price was reasonable with spacious rooms. 8th floor has a 360 view observation deck.

Red araliya is a very good Hotel in Nuwara Eliya, with good food for a reasonable price and have a good 360 view of Nuwara Eliya. Staff is friendly and very helpful.

The room was spacious and clean but it was freezing cold. I almost got sick from the cold.

I didn't get that view your talking about so no star for that

Excellent hotel with professional helpful staff. My only suggestion for improvement would be to have a fridge in the room

All are good buffae menu changes is required

we found the towels and the quilt cover had stained and had to call them to replace and the heater was making terrible noise.not value for money.

Impressive woodwork throughout this beautiful hotel. The breakfast buffet was amazing in an impressive banquet hall with great views.

Great, clean ,great staff ,we shall be back , food fantastic, thank you to make my stay fantastic .

A beautiful hotel with an amazing staff! High tea is a must, they have the best little sandwiches and cakes to die for!

+ Very clean and comfortable new hotel. Best stay in Nuwaraeliya. - Need to improve room service. I called reception many times. No one willing to do the room service properly. They didn't even bring water bottles after so many requests.