The location was great — right in the heart of Manhattan, which made it very convenient to get around. The room service and staff were nice and friendly. However, I was quite disappointed with my stay. The room was very small and not soundproof at all; we could clearly hear other guests entering their rooms. On top of that, the slippers came with an extra charge, the refrigerator didn’t work, and, last but not least, the duvet cover was just two separate nylon sheets, which was uncomfortable and frustrating throughout my stay.