I have tried to contact the hotel twice regarding my stay to no avail. When you reach the apartment first you have to then walk to another hotel to pick up the key. Not the best system in todays age. When I reached, there was a note at reception stating they werent around and to phone them for assistance. I did this no response. In waiting a while I finally managed to get the key and reach the apartment, In walking in the door, I noticed water on the floor. the bedroom was very cold and tried to put the radiator on, but it did not work. I had to sleep on the couch that night as the radiator in the living area was working. There were cobwebs in the corner of the livingroom...dust under the tables and along the skirtings. This has not been cleaned properly!! They provide tea and coffee sachets but there was not 1 cup found to have anything in. I ended up having hot water from 1 wine glass. There were marks on the toilet seat. I paid £260 to stay in this apartment and it was terrible from the beginning and the fact that the owners are not responding to my messages about this says it all. It is also beside a very busy pub and so bear that in mind when booking as I did not sleep well from that so the location isnt good if you like your sleep. This is not the hotels fault, but something to consider. I would not recommend this apartment or hotel. Service and customer care is not good, nor do they seem to care.

Wi Fi non existent, arrived at the apartments then had to go to the sister hotel to pick up keys. It wasn’t far but lugging a heavy case about was not my idea of fun after a long journey. No iron in room when I tried to call number there was no answer. Room not as clean as it could have been.

Too much money for horrible property. We had a two bedroom two bathroom apartment. One toilet was unusable because it did not have a seat. The other bathroom smelled so bad you had to hold your breath to use it and the floor had spots it that we did not even want to imagine what it could be. Bathrooms had no hand soap and the kitchen soap was basically water. The beds were uncomfortable and the sheets were all stained. The only some what good thing was water pressure was good in the shower (ignore the mold) and ok location. Also no instruction on how to check in, we asked a guy at the bar next store who pointed us around the block to the associated hotel to check in. I still had to call to find it. Do not recommend.

Veldig dårlig rengjøring. Fraværende kundeoppfølging. Frarådes!

There was water on the floor which appeared to have come through the ceiling. The electric radiator in the bedroom was hanging off the wall. The bedroom was too cluttered with bunk beds making getting in and out of bed difficult. The check in process was not advised prior to arrival. Other than that reasonable value for money considering the price of local competition.

Good location. Hit and miss facility’s Noisy room due to washing in next room. Dirty shower and the worst bed ever. But the best price about.

It would have been nice to have had a biscuit on arrival to go with the tea / coffee which was available. Need to bring ear plugs as the Hootenanny is across the road and the music goes on till 01.00 in the morning

Die Unterkunft war in einem extrem schlechten hygienischen Zustand. Wir haben abgebrochene künstliche Fingernägel und benutzte Kontaktlinsen neben dem Bett gefunden, alles war sehr dreckig, die Dusche komplett verschimmelt, dreckiges und löchriges Bettzeug und Handtücher. Die Wohnung wurde augenscheinlich nicht saubergemacht, nachdem unsere Vermieter ausgecheckt haben. Sowas haben wir leider noch nie erlebt, absolut ekelhaft.

The apartment is well furnished and a nice size. There were most of the basic supplies you’d expect. Kitchen had a decent selection of equipment although very little cutlery, enough for one meal and that was it. The main issues were the cleanliness and the noise. It was reasonably clean except for the shower which had thick mould in the tray and some spots further up. The bathroom was otherwise clean so why was the shower left in such a gross state? The other major drawback was the noise mainly from the Highlander opposite which has live music till 1 am every night and people of course congregate outside to smoke and shout at each other. Then from 4 am the seagulls start and then around 6 the deliveries for the coop, refuse collection etc. with lots of crashing and scraping. It’s quiet from about 7 or 8 am till the early evening when it all starts again. The location is super convenient for buses, trains, coaches, shops etc but unless you can sleep through a lot of noise you won’t get much sleep.

The location of the apartment downtown Inverness was the best part. The next best was clean bedding. After that it goes downhill. The floors were dirty, there was dirt and debris in the corners, a dirty cup in the bathroom. It was just a one night stay, so we could deal with it. Checking in was awful. We arrived to the address given to find a note on the door that we had to go to a different address (a few minutes away). When we arrived to the given address, there was a LINE of people waiting for someone to show up to reception! We were all trying to call the number listed in the CORNER to rouse reception, but there was no answer. FINALLY an older gentleman wandered in, unapologetically, and started to check people in. Not the best first impression for ANY business. I like to give the benefit of the doubt when it comes to mixed reviews. But if you want a clean place that is easy to check in to . . . This wasn’t it.

Bottom line it was a good price on a great location right in the middle of old town. However, when you go to check-in, you have to walk a couple of blocks to a different location to get your key. All the staircases and hallways smell strongly of stale smoke Perhaps a touch of vomit and a lot of air freshener. when we got into our apartment, one of the toilets was missing a seat entirely, and there was mould in the bathroom went to use a cup from the kitchen cabinets and it was dirty. However, the linens were all very clean and the bathroom was clean aside from the mouldy shower. The location could not be beat and it was a very good price. Reception woman was very kind and friendly.

Location, location, location! This was a great spot that was close to literally everything downtown. Really convenient for those travelling on transit. The rooms were okay. The cleanliness needed some work with a lot of mold in the shower and not sure if our sheets were clean as we found eyelashes in them. The birds at the church next door sang all night long into our window.

Very busy/noisy street outside window. Everything broke in some manner. Not very clean.

We had a pretty sub-par experience with the Waverly Inn apartments. First- check-in was really stressful. We arrived on a Sunday at 4:30, as expected. Check-in time is listed as 4pm so I would imagine check ins would be expected around this time. We arrived to a closed reception desk and no one in sight. All it provided was a phone number to call for assistance. This was challenging since we were visiting from out of the country. It took us many tries to finally get a call through and get someone on the line and then they were finally able to check us in. As for the stay - the beds were the absolute worst I have ever encountered. They must be like 50 years old, with broken springs and huge sagging spots. I was not able to sleep at all. I also noticed one of the bathrooms had a ridiculous about of mold all over the ceiling. This place needs some serious care and cleaning. I would not recommend.

The apartments are very central which is great. You have to collect the key from another location up round the corner which isn’t ideal. The apartment was nice, bright & well equipped. The only downside was the bathroom reeked of damp, we think it was the bath mat but it filled the whole room with a very strong damp smell. Overall though we would stay here again, just hopefully they’d have a different bathmat which doesn’t smell.

We stayed in the apartments and had two bedrooms, two bathrooms and a common area. It had the potential to be incredibly nice. Keep in mind that the building is in the bar district, so you will get a little noise from that. It was like visiting your old friend’s house, it was just surface clean. Dust bunnies under the beds, sticky floor (probably a cleaner residue), mold in a shower. I cracked up at the vase of dead flowers on top of the stove. We were missing a toilet seat, one shower door rail was broken and all the dining chair legs were loose. Luckily, my husband noticed before we sat on them and did more damage. The beds were hard, but the bedding was clean, the bathroom utilities were mostly clean and there are towel warmers. The area was very walkable with an Tesco around the corner and the price was right.

The place was dirty, sheets had hair and stains. I asked for them to clean it and the sent someone who remade the bed with the same filthy bedding, blood and yellow stains in finally had to request extra sheets and just sleep on top of the bed.

Watch out. I booked a room and then canceled the room shortly after I booked the room. I sent an email directly to Waverly Hotel canceling my booking 6 months before my arrival. Waverly Hotel did not canceel my booking as requested. They then notified me that they were charging me for the room even though I canceled the booking 6 months ago. Don't deal with this hotel. They don't follow up on emails to them. I will now have to go through the process of disputing their charge.

The tv did not have a signal to any channels, the water pressure was so low the toilet did not flush properly and the bed was very uncomfortable and the view was a brick wall. The tv and toilet issues were reported at the property but no one came to fix them

Room was clean when we arrived. Bed was comfortable. We were given the family apartment which had a bunk bed in the bedroom in addition to the queen which made it crowded. living area was comfortable and location was convenient to grocery, restaurants and shopping. Check in is not at the apartment which was unexpected. Apartment location is its best feature.