Whilst we appreciate the “high touch” service of the hotel staff upon checkin, it would enhance the experience if the level of interaction with the staff could be tailored and chosen by guest as part of the booking request
For example, we had been travelling extensively prior to our stay, and at checkin, we just wanted to get to our room to relax - so whilst the hotel staff were great with our luggage and the reception took us walked us to our room and showed us the features to our room, we really just wanted to rest, but felt impolite to decline.