8.9
Very Good
From 67 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.7

Location

9.2

Service and Facilites

9.1

People often mention about Astera Luxury Resort & Spa Canggu by Ini Vie Hospitality
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Accessibility (4)
Staff Friendliness (4)
Ambiance (3)
Room Space (3)
Hotel Area (3)
Taste (3)
Surroundings (2)
Family Friendly (2)
Wifi (2)
Bedroom (2)
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Traveler Reviews Astera Luxury Resort & Spa Canggu by Ini Vie Hospitality

Number of reviews per page
20
40
Customer reviews
Qholib G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Sangat direkomendasikan dan sesuai dengan harga
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Bernard
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
The staff was always friendly and made us feel welcome.
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Flynn H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
A wonderful experience overall! I felt truly pampered!
1 people find it helpful
g***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 54 week(s) ago
Sangat nyaman 9/10, cuma kalau bisa untuk breakfast lebih fleksible dan lebih banyak pilihan.
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Accommodation's Reply
08 Jul 2024
尊敬的宾客,Om Swastiastu。谨致以Ini Vie Hospitality旗下Astera度假村(苍古)最诚挚的问候。非常感谢您抽出时间与我们分享您的入住体验,我们很高兴得知您在这里度过了愉快的时光。我们希望不久的将来能再次欢迎您光临Ini Vie Hospitality旗下Astera度假村(苍古)。如果您有任何特殊要求或下次入住的其他问题,请随时联系我们。谢谢,祝您度过美好的时光。此致,别墅经理Ayu Kartika。
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Jessy M. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
Staff hotel sangat baik ramah dan sangat membantu. Ketika ada keluhan langsung ditanggapi dengan cepat. Kamar sangat bersih dan nyaman. Lokasi dekat dengan banyak tempat makan. ✨.
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Accommodation's Reply
08 Jul 2024
尊敬的Bapak/Ibu Swastiastu。谨致Ini Vie Hospitality旗下Astera度假村(长谷)最诚挚的问候。非常感谢您抽出时间与我们分享您的入住体验,我们很高兴得知您在这里度过了愉快的时光。我们希望不久的将来能再次欢迎您光临Ini Vie Hospitality旗下Astera度假村(长谷)。如果您有任何特殊要求或下次入住的其他问题,请随时联系我们。谢谢,祝您度过美好的时光。此致,别墅经理Ayu Kartika。
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Riky S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 58 week(s) ago
They have really nice scandinavian setup room. Really recommend to stay here when you plan your honeymoon stay in Canggu.
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Accommodation's Reply
08 Jul 2024
尊敬的 Riky S,Om Swastiastu。Ini Vie Hospitality 旗下 Astera 长谷度假村向您致以最诚挚的问候。非常感谢您抽出时间与我们分享您的入住体验,我们很高兴得知您在这里度过了愉快的时光。我们希望不久的将来能再次欢迎您光临 Ini Vie Hospitality 旗下 Astera 长谷度假村。如果您有任何特殊要求或下次入住的其他问题,请随时联系我们。谢谢,祝您度过美好的时光。此致,别墅经理 Ayu Kartika。
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f***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 65 week(s) ago
Villa yang bagus dan sangat menyenangkan staff nya luar biasa cekatan.
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Gijoto Hadiwijatan
icon-origin-TRAVELOKA
9.7
/10
Reviewed 78 week(s) ago
The room was clean, cozy and big enough for us … breakfast is good and the staff is friendly enough.
1 people find it helpful
Accommodation's Reply
23 Jan 2024
尊敬的 Gijoto Hadiwijatan 先生/女士,Om Swastiastu。来自 Astera Resort Canggu 的热情问候。感谢您选择我们作为您的度假和休闲之所。我们希望您在我们这里的住宿能为您和您的家人留下难忘的回忆。如果您不介意,请给我们提供反馈,以便我们改进未来的产品和服务。再次感谢您,我们期待您下次光临 Astera Resort Canggu。此致。Astera Resort Canggu 团队。
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Virginia I. I.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 99 week(s) ago
There are some blood stains on bed when I was arrived, but when I complained they change the bed sheet soon. To send ourbreakfast to room need extra charge Rp 50.000,-, never find this at other place. No slipper in our room when we arrived, need to ask first. Working isn't working well.
5 people find it helpful
Winston T.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 111 week(s) ago
1. Pelayanan kurang ramah. 2. Elektrikal outdoor & pool rusak, maintenance tidak diperhatikan, mengakibatkan fasilitas terbuang 1 hari/1 malam, bahkan tidak ada permintaan maaf yang sebagaimana mestinya dilakukan oleh hospitality team. 3. Breakfast kurang opsi dan rasa kurang enak.
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Accommodation's Reply
14 Jun 2023
Om Swastiastu。Winston Tatra。非常感谢您写下您的反馈,我们很高兴您入住Astera Villa Canggu。对于设施方面可能给您带来的不便,我们深表歉意,我们也理解您的入住体验并不令人满意。我们已充分记录您的所有顾虑,并将与相关部门跟进,进一步改进,确保为所有宾客提供高质量的服务和产品。希望您能再次给我们机会,让我们为您带来更美好的下次入住体验。我们期待着不久的将来再次欢迎您的到来。此致,别墅经理Ayu Kartika。
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Felicia
icon-origin-TRAVELOKA
10.0
/10
Reviewed 116 week(s) ago
Sangat bagus, nyaman, dekat dengan tempat makan.
2 people find it helpful
Accommodation's Reply
12 May 2023
尊敬的Susan Ana Novianti先生/女士,Om Swastiastu。来自Astera Resort Canggu的热情问候。感谢您选择我们作为您的度假和休闲目的地。我们希望您和家人在这里拥有一段难忘的回忆。我们将不断改进服务,力求让您感到更加舒适。再次感谢您,期待您下次光临Astera Resort Canggu。此致。Astera Resort Canggu团队。
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Rizky A. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 126 week(s) ago
Very recommended villa in Bali, good facilities, spacious and perfect place to stay with friends, all the place clean and tidy. Great staff name dedek really helpful thank you so much.
7 people find it helpful
Accommodation's Reply
04 Mar 2023
亲爱的Evita Evita。Om Swastiastu,来自巴厘岛仓古阿斯特拉别墅的问候!非常感谢您抽出宝贵时间分享您近期入住我们的浪漫体验。您提到的这些评论体现了我们的企业文化,即始终为像您这样的尊贵宾客带来快乐,这将为您在别墅的入住留下难忘的体验。我们很高兴您选择入住我们别墅。期待您再次光临仓古阿斯特拉别墅,期待您的再次光临。此致,别墅经理,Ayu Kartika。
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Roberto S.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 126 week(s) ago
The building where we stayed is new and not finish yet. Still works in progress so noisy from 8am till 9pm and very dirty everywhere. We also had a very bad experience. We woke up and no water at all. We coildn't ahower and coildn't uae toilet at all. The water reatatted after 2 hours.
1 people find it helpful
Accommodation's Reply
04 Mar 2023
尊敬的Roberto,Om Swastiastu,来自巴厘岛Astera Canggu的问候!感谢您抽出宝贵时间撰写评论,分享您在Astera Villa Canggu的体验。这对于我们保持产品质量并激励我们不断改进各个方面至关重要。祝您拥有美好的一天,并期待您再次光临Astera Canggu。此致。
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stefani z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 149 week(s) ago
Villa nya unik design villa nya instagramable banget. Tenang nyaman meski di tengah kota.
2 people find it helpful
Accommodation's Reply
06 Oct 2022
尊敬的Stefani先生/女士, Om Swastiastu, 来自巴厘岛Astera Canggu的热情问候, 感谢您在巴厘岛度假期间入住我们酒店,并给予我们精彩的评价。 我们很高兴得知您在我们酒店度过了一段难忘的时光,也很高兴得知您会再次入住我们酒店。 我已经将您的反馈分享给了促成此次入住的团队,这样的评价将激励他们始终追求卓越。 再次感谢您的反馈,我们期待着很快再次欢迎您入住Astera Villa Canggu。 此致, Ayu Kartika 别墅经理
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Riikaa T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 149 week(s) ago
Staycation yang menyenangkan! Pelayanannya Ramah dan Kamarnya nyaman tenang meski berada di tengah kota, sangat nyaman untuk berlibur.
5 people find it helpful
Accommodation's Reply
04 Oct 2022
尊敬的 Riikaa 女士, Swastiastu 叔叔 来自 Astera Canggu 的热情问候 感谢您选择我们作为您的度假和休闲目的地。我们希望您和家人在这里拥有一段难忘的时光。我们将不断改进服务,确保您的舒适体验。 再次感谢您,我们期待您再次光临 Astera Canggu。 诚挚的问候, Astera Canggu 团队
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Hendra
icon-origin-TRAVELOKA
10.0
/10
Reviewed 153 week(s) ago
Great place and strategic location
3 people find it helpful
Accommodation's Reply
28 Aug 2022
Om Swastiastu 尊敬的亨德拉先生/女士, 来自 Astera Canggu 的最诚挚问候, 感谢您抽出时间写下这篇精彩的评论,并与我们分享您美好的住宿体验。 我们非常高兴得知您度过了一段美好的时光,我们很荣幸为您提供最优质的服务,让您拥有一次难忘的浪漫体验。 如有任何疑问,请随时直接联系我们,我们期待着您再次入住 Astera Canggu。 此致 Ayu Kartika 别墅经理
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Dinur Y.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 164 week(s) ago
The best villa! Keren banget.
2 people find it helpful
Accommodation's Reply
10 Jun 2022
尊敬的 Dinur 先生/女士, Om Swastiastu, 来自巴厘岛 Astera Canggu 的热情问候, 感谢您在巴厘岛度假期间入住我们酒店,并给予我们精彩的评价。 我们很高兴得知您在我们酒店度过了一段难忘的时光,也很高兴得知您会再次入住我们酒店。 我已经将您的反馈分享给了团队,正是这些反馈激励着他们不断追求卓越。 再次感谢您的反馈,我们期待着您很快再次光临 Astera Villa Canggu。 此致, Ayu Kartika 别墅经理
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Yuni Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 165 week(s) ago
Senang bisa menginap di Villa baru ini Vie Hospitality yaitu Astera Villa di canggu, all staff baik baik banget, semua staff ini vie sangat baik dan ramah, kebersihan sangat baik, lokasi sangat baik, ke HoiAn hanya butuh jalan kaki dari Villa cukup berapa ratus meter. Sangat baik untuk honeymoon, tenang sekali lokasinya
2 people find it helpful
Accommodation's Reply
10 Jun 2022
尊敬的Yuni先生/女士, Om Swastiastu, 来自巴厘岛Astera Canggu的热情问候。 非常感谢您抽出时间分享您的入住体验。 我很高兴我们能够为您和您的家人打造一次难忘的体验。全体团队将继续努力,为宾客提供最佳体验。 再次感谢您的反馈,我们期待着很快再次欢迎您光临Astera Villa Canggu。 此致, Ayu Kartika 别墅经理
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Tommy S. B.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 165 week(s) ago
The villa was surprisingly underwhelming. 1. The idea of having sand as a pathway to the rooms is quite ridiculous, as sands went into the room. Everywhere! Even after house keeping, there was still sand on the bed and on the tiles. 2. Cleanliness is questionable, as my friends saw 4 worms inside their bathroom; Further the jacuzzi is disgusting as dirt comes out every time it is turned on. Also, the towels provided within our rooms are just. Change them! 3. The service is below par, even keeping in mind the 4-star establishment-there was no assistance whatsoever with our bags when checking out. 4. People go to Bali usually with the expectation of relaxation and serenity, however the villa was having a construction that is extremely loud reverberating inside our room-in the morning! 5. The room itself is poorly maintained, it feels worn down; The stairway (inside the room) is wobbly. Overall, a shameful experience.
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1 people find it helpful
Accommodation's Reply
27 May 2022
尊敬的 Tommy Sidharta Budihardjo 先生, Om Swastiastu 来自 Astera Villa Canggu 的最诚挚问候! 感谢您在近期入住 Astera Villa Canggu 后抽出时间分享您的宝贵意见。正是通过您宝贵的反馈,我们才能不断改进和提升服务质量。 很显然,您未能享受到我们作为五星级酒店所追求的卓越标准和设施,对于服务水准的不足,我深表歉意。我们已认真记录您关于别墅内沙子、清洁度和蠕虫等问题的反馈,并向您保证,我们已与所有相关管理人员沟通过您的意见,并已采取一切措施确保此类事件不再发生。 尽管您的入住体验并不愉快,我仍衷心希望您能再次光临 Astera Villa Canggu,以便我们有机会向您展现真正的 Astera 热情好客。 来自苍古阿斯特拉别墅家族最诚挚的问候, 香鱼卡蒂卡
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gregorius s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 166 week(s) ago
Ramah, pelayanan baik, bersih dan nyaman.
1 people find it helpful
Accommodation's Reply
03 Jun 2022
尊敬的 Gregorius 先生/女士, Om Swastiastu, 来自巴厘岛 Astera Canggu 的热情问候, 感谢您在巴厘岛度假期间入住我们酒店,并给予我们精彩的评价。 我们很高兴得知您在我们酒店度过了一段难忘的时光,也很高兴得知您会再次入住我们酒店。 我已经将您的反馈分享给了团队,正是这些反馈激励着他们不断追求卓越。 再次感谢您的反馈,我们期待着您很快再次光临 Astera Villa Canggu。 此致, Ayu Kartika 别墅经理
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