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办理入住的工作人员迟到了一个多小时。即使早上我已经打过电话了，我还是告诉他们我会在 14:30 准时入住。我还告诉办理入住的工作人员我会至少提前 15 分钟到达。14:30 我给工作人员发信息说我在大厅等，然后他告诉我他现在就来。等了一个多小时后，他终于出现了。我下午的计划全都打乱了。现在我在等我的押金，他们可能需要最多 5 天的时间来处理。我再也不会用 Travelio 了。省点事，还是找酒店吧。价格一样，问题更少

The check in staff was 1+ hour late. even after having called in the morning, i told them i will be checking in on time at 14:30. i also inform the check in staff i will arrive there at least 15min earlier. at 14:30 i message the staff im waiting at the lobby, he then inform me he will come now. after over an hour of waiting he finally shows up. the plan i had for the afternoon was all messed up because of this. right now im waiting for my deposit money, which can take up to 5 days for them to process.  I will never use travelio again. safe yourself the hassle, get a hotel instead. the same rate, less problem

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