8.7
Very Good
From 21 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

9.0

Location

8.7

Service and Facilites

9.2

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Traveler Reviews The LUMA Hotel, a Member of Design Hotels

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Customer reviews
Mahrana B. T.
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8.5
/10
Reviewed 110 week(s) ago
Everything just the way I loved!
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KL Wan
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6.7
/10
Reviewed 111 week(s) ago
Staff were excellent. Cleanliness was top notch. Gym was good but without cycle. Location was no way near the beach and sea view was obscured by Gleneagles hospital. 5-10 minutes walking distance to Imago shopping mall. No pool. Breakfast was not a full buffet type, rather served from 3-4 choices. Ongoing renovation with knocking noise during daytime.
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Muhammad N. b. M. H. R.
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5.7
/10
Reviewed 114 week(s) ago
Its expensive for a shop lot Hotel. Breakfast is not a buffet while only can be ordered per pax basis. Not worth the price. Too pricey for the stay. Would suggest to find alternative for the stay.
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Accommodation's Reply
19 May 2023
尊敬的Neshan,Luma酒店向您致以最诚挚的问候!感谢您与我们分享您的反馈。对于您对早餐的不满,我们深感抱歉。我们会进行调查并做出相应改进。谢谢。
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Faraa
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10.0
/10
Reviewed 131 week(s) ago
Location was great which is opposite imago shopping Mall, Tanjung Aru Beach Resort, kk airport, Jesselton Jetty and etc. Room was cleaned and I'm big shocked that the room have coffee maker as well. I really love the design. Helpful very friendly and helpful. Will stay here again in future!
1 people find it helpful
Accommodation's Reply
01 Feb 2023
亲爱的Faraa, LUMA酒店向您致以最诚挚的问候。感谢您通过这篇点评与我们分享您的入住体验。 我们非常高兴得知您在这里住得愉快。我们的团队很高兴看到您的好评。欢迎您近期再次光临,我们非常期待您的再次光临。祝您旅途平安,期待下次再相见。
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Wong K. H.
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9.4
/10
Reviewed 146 week(s) ago
It is a nice designed hotel and hopefully, it will be kept so refreshing now and then.
1 people find it helpful
Accommodation's Reply
20 Oct 2022
亲爱的Kah, LUMA酒店向您致以最诚挚的问候!感谢您与我们分享您的反馈。我们非常感谢您对酒店设计的赞赏。期待您的再次光临!祝您旅途愉快!
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HASBULAH S.
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9.4
/10
Reviewed 147 week(s) ago
Parking susah other than that 4/5 ⭐️ kalau ada parking 5 ⭐️
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Accommodation's Reply
28 Oct 2022
亲爱的哈斯布拉: LUMA 酒店向您致以最诚挚的问候。感谢您与我们分享您的反馈。 我们非常感谢您的支持。
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Darrel W.
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9.7
/10
Reviewed 175 week(s) ago
Good and friendly staff, clean room and comfortable bed.
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Accommodation's Reply
30 Mar 2022
亲爱的 Darrel: 感谢您抽出时间与我们分享您的入住体验。我们的团队很高兴能够为您的入住体验带来积极的改变。我们期待您的再次光临。 此致, Awang Aszhar
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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