8.5
Very Good
From 386 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Swasana Hotel Medan
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Distance to City Center (11)
Staff Friendliness (9)
Bathroom (9)
Accessibility (8)
Check-in/out Time (8)
Hotel Area (7)
Ambiance (6)
Room Space (6)
Surroundings (5)
Wifi (5)
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Traveler Reviews Swasana Hotel Medan

Number of reviews per page
20
40
Customer reviews
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Marina S.
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Business
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10.0
/10
Reviewed 2 week(s) ago
酒店很不错...房间很小...离哪里都近...酒店里有一家咖啡馆...
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1 people find it helpful
J***n
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9.4
/10
Reviewed 3 week(s) ago
很好。唯一不足的是毛巾有异味。
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I***m
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Leisure
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8.5
/10
Reviewed 4 week(s) ago
员工友好,服务周到,房间干净整洁,香气扑鼻
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m***d
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8.5
/10
Reviewed 9 week(s) ago
房间非常好,只是请注意床单,它们是黑色的。
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3 people find it helpful
Accommodation's Reply
05 Jun 2025
感谢客人的建议,我们将立即跟进并提供更好的服务,尤其是仍然可用的床单。
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V***n
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8.4
/10
Reviewed 23 week(s) ago
Untuk kondisi kamar mandi tidak begitu bersih
3 people find it helpful
N***a
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Leisure
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8.5
/10
Reviewed 23 week(s) ago
Staff ramah, kamar tidur dan kamar mandi bersih, minus nya hanya dikasur yang kalau gerak dkit bunyi. Tp overall ok
2 people find it helpful
A***i
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Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 25 week(s) ago
nongkrong di rooftop malam hari sangat menyenangkan
2 people find it helpful
s***o
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Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 25 week(s) ago
Staff receptionis kurang ramah, air kamar mandi bisa keluar ke lantai, sprei yang kotor
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A***I
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7.2
/10
Reviewed 27 week(s) ago
ruang lobi berbau dan tempat parkir sempit makanan kurang variasi cuma kamar nyaman Ac baik tivi anak saya suka
2 people find it helpful
Uwan S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Tempatnya strategis, nyaman, masakannya enak
1 people find it helpful
A***i
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Business
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6.6
/10
Reviewed 35 week(s) ago
Sesuai dengan harganya sih. Air di kamar mandinya berbau besi, tidak layak.
1 people find it helpful
D***n
icon-origin-TRAVELOKA
8.1
/10
Reviewed 37 week(s) ago
Kurang srek sma kamar dan pelayanan hotel nya,
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A***i
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Business
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8.4
/10
Reviewed 49 week(s) ago
Lokasi strategis dekat mall. Ukuran kamar kecil sekali. Gak ada pemanas air teh ato kopi. Air kamar mandi bau besi.
1 people find it helpful
Accommodation's Reply
23 Aug 2024
尊敬的先生/女士,感谢您在棉兰期间选择斯瓦萨纳酒店 (Swasana Hotel Medan)。如果我们提供的设施存在一些不足之处,尤其是水质较差,我们深感抱歉。我们将持续改进,并以此为动力,在未来不断改进我们的服务和设施。我们期待您再次入住斯瓦萨纳酒店 (Swasana Hotel Medan),并确保您拥有更美好的住宿体验。此致,管理层。
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B***n
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Transit
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10.0
/10
Reviewed 50 week(s) ago
Staff nya ramah-ramah semua …. Untuk kenyamanan juga asik.
2 people find it helpful
Accommodation's Reply
23 Aug 2024
尊敬的先生/女士,感谢您在棉兰期间选择斯瓦萨纳酒店作为您的下榻之所。我们很高兴您入住愉快。我们期待您再次光临斯瓦萨纳酒店。此致,斯瓦萨纳酒店,棉兰。
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B***u
icon-origin-TRAVELOKA
5.0
/10
Reviewed 53 week(s) ago
Hotel aneh, sarapannya pelit. Merokok di kamar mandi dan di samping jendela bisa kenak denda. Dah banyak hotel-hotel bintang aku nginap gak gtubx, nyesal check-in dstu. Tobat.
3 people find it helpful
Accommodation's Reply
20 Jul 2024
尊敬的先生/女士,感谢您在棉兰期间选择斯瓦萨纳酒店 (Swasana Hotel Medan)。如果我们提供的设施存在一些不足之处,尤其是早餐略有不足,我们深感抱歉。我们会持续改进,并以此为动力,在未来不断提升服务和设施。我们期待您再次入住斯瓦萨纳酒店 (Swasana Hotel Medan),并确保您拥有更美好的住宿体验。此致,管理层。
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D***a
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Leisure
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6.5
/10
Reviewed 56 week(s) ago
Jam 8 mau sarapan udah habis semua nunggu 30 menit, semua staffnya gak ada yang ramah even satpamnya.
1 people find it helpful
Accommodation's Reply
16 Jul 2024
尊敬的先生/女士,感谢您在棉兰期间选择斯瓦萨纳酒店 (Swasana Hotel Medan)。如果我们提供的设施存在一些不足之处,尤其是早餐略有不足,我们深感抱歉。我们会持续改进,并以此为动力,在未来不断提升服务和设施。我们期待您再次入住斯瓦萨纳酒店 (Swasana Hotel Medan),并确保您拥有更美好的住宿体验。此致,管理层。
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Radja J.
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Business
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8.2
/10
Reviewed 61 week(s) ago
Fast chek in, good location and polite staff.
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Accommodation's Reply
20 May 2024
尊敬的 Radja J 先生/女士,感谢您在棉兰期间选择入住斯瓦萨纳棉兰酒店。我们很高兴您入住愉快。期待您再次光临斯瓦萨纳棉兰酒店。此致,斯瓦萨纳棉兰酒店。
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prilla a. t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
Sangat nyaman, ramah dan bersih.
1 people find it helpful
Accommodation's Reply
20 May 2024
尊敬的Prilla先生/女士,感谢您在棉兰期间选择入住Swasana Hotel Medan。我们很高兴您入住愉快。我们期待您再次光临Swasana Hotel Medan。此致,Swasana Hotel Medan。
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 62 week(s) ago
Seprei kurang bersih, menu sarapan nasi putih, ayam goreng, telur mata sapi dan kerupuk.
1 people find it helpful
Accommodation's Reply
18 May 2024
尊敬的先生/女士,感谢您在棉兰期间选择斯瓦萨纳酒店 (Swasana Hotel Medan)。如果我们提供的设施存在一些不足之处,尤其是床单质量较差,我们深感抱歉。我们会持续改进,并以此为动力,在未来改进我们的服务和设施。我们期待您再次入住斯瓦萨纳酒店 (Swasana Hotel Medan),并确保您拥有更美好的住宿体验。此致,客房部经理。
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Okto T. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
Salah satu hotel dengan budget yg murah tetapi yg didapatkan sangat memuaskan
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Accommodation's Reply
15 May 2024
尊敬的 Okto T. Y 先生/女士,感谢您在棉兰期间选择入住斯瓦萨纳棉兰酒店。我们很高兴您入住愉快。期待您再次光临斯瓦萨纳棉兰酒店。此致,运营经理。
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Number of reviews per page
20
40

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