Booked 4 nights for Gencon, Wed-Sun. Gencon is not new, it is an annual event that draws over 50k attendees (72k this year)Thursday, no housekeeping after returning to room at 10 pm. Complained to front desk ( ever so politely). Informed they were unprepared for Gencon (how?!) and would clean room on Friday. Friday, returned to room again at 10 pm, room still not cleaned. Took two and half days of trash from my room and placed in the laundry room waste container. Complained once again to front desk (this time more sternly) and asked for and immediately received fresh towels. Then, at midnight, I receive a knock at my door. Someone from their staff is asking if I need clean towels. At midnight?! King sized bed had something going on with bed frame. Two plastic/metal(?) slats stuck out of right side of mattress. Had I not spotted them, they could have easily cut my legs at the shin level. Being alone, I simply stayed away from that side of the bed. Then I noticed mattress I was sleeping on (they put 2 fullsides together to make a king?) started to flip up as I leaned over to tie my shoes. It was actually hilarious. Now, I may need to lose a few pounds but I am not that overweight. I was able to reposition the mattress as needed, but couldn't solve the broken frame issue. While the staff was very friendly, I hope I never have to stay there again (Gencon does make you a tad desperate).