Our stay itself was nice and the staff was kind, but we had a serious issue with accessibility and safety that we feel should be mentioned. The property is located at the top of a very steep street, and during our stay it was completely iced over. We tried to drive up but only made it about two-thirds of the way before the car started sliding backwards. It was pretty scary. My partner went inside to ask for help and the staff responded quickly, which we appreciated, but we had to leave our car parked on the side of the street overnight. As an apology, we were given a bottle of wine, which was thoughtful. We were also told that the hill would be salted the next morning so there wouldn’t be any further issues. Unfortunately, that didn’t happen. When we left after 9 a.m., the street was still icy and we both slipped while walking down the hill. We debated whether to leave a review, but ultimately felt it was important to share this. While we were okay, it’s concerning to think that an older guest or someone with mobility issues could easily get hurt in these conditions. We hope the property takes this seriously and improves winter safety going forward.

Chambre correct pas plus. Le bruit du restaurant est problématique si vous n’avez pas de bouchons pour les oreilles. Le personnel est à la réception était très gentil cependant.

There was , honestly, very little that I enjoyed about this hotel. The room was beyond tiny and very uncomfortable with no place to put even one piece of luggage, and the shower was almost impossible to get into if you were over 6" or 180lbs. The hotel, technically, had a view of the lake, but it was up on a hill and across a road and train tracks so, it wasn't exactly "on the lake." My biggest grievance was that I had arranged to have my travel documents mailed to the hotel for when we arrived and I called to make sure that this was possible, and again to let them know that they were in the mail and gave the approximate delivery date. When we arrived, we were told that they didn't receive anything and that it must have been delivered to their PO Box, which only one person had access to, and that person was out of town for the duration of our stay. There was little care and no accountability on the part of the hotel for the upheaval and stress that this oversight caused us (and we never did get access to our documents). Even if everything else was perfect, which it was far from, I would never stay here again due to the complete disregard and poor service on the part of the management.

Superbe emplacement près du lac Magog comprennant tout les equipements pour faire soit meme de la cuisine

The room was wonderful, small but efficient. I appreciated the bottle of water and cooler at the end of the hall to fill up before bed. The restaurant was absolutely Delicious!

très calme et propre. Personnel sympathique

Has a great time there. Reminds me of Poland.

Staff amazing. Restaurant for supper was excellent We even did a fire outside great I will be back here for sure

Le personnel très courtoie

Everything was great! Clean, coffee for the morning. The only thing was we came in around 7:00pm and no one was at the desk. We waited and then I grabbed a waitress in restaurant that was there.

Chambre très propre! Intime et chaleureuse! Lieux enchanteurs (surtout avec la neige sur le décor) et personnel (du restaurant et de la réception) super sympathique! Longue vie à cet endroit!

All excellent.

Clean

Tout

Room layout was extraordinary

La chambre spacieuse, bonne literie. Le personnel est accueillant et bienveillant. Je recommande cet hôtel. N'hésitez pas à prendre le souper, la carte proposée est délicieuse.

Everything was great. It just would be nice to have a larger sign for the entrance from the road.

Small cozy room. Shower stall is super small.

The kitchen was great everything we needed. Our

Pour moi rien n’est parfait mais c’était très bien. Arrivée et départ facile et rapide ainsi qu’une Magnifique vue sur le lac. Je n’ai pas eu l’occasion de goûter à la cuisine mais le menu me semblait très gustatif. J’y ai passé un très bon séjour dans un endroit chaleureux et tranquille.