Our stay was rather unpleasant: the facilities were substandard as was some of the customer service. I strongly advise you to not stay here. Major issues: -left standing on street for 20 minutes with luggage and 5 children--had to breath cigarette smoke--despite 24 hrs, 1 hr, and 30 minutes notice of arrival -no lasting hot water...not working on arrival day despite maintenance attempts (prevented all of us from bathing in the evening) and the only person that had time to show in the morning had to do so with only cold water -water dripping from the ceiling and puddling on the floor in the main bedroom after shower -mystery water leak in main bathroom between shower and toilet -no locks on any windows Minor issues: -water stains on ceiling in main bedroom and main bathroom -small dirty spots in various locations in main bathroom -missing hand soap in a bathroom (later brought it) -missing body gel and shampoo in main bathroom (later brought it) -no trashbag in main bathroom -uneven floor tiles in main bedroom Several of these issues could have been prevented. Others show failure to properly maintain the property. Maintenance came twice to work on the hot water. Initially they were perplexed but eventually reset the boiler, resulting in hot water production. But both times the hot water stopped less than 5 minutes later when the shower was turned on, so all but one person couldn't shower. No hot water for anyone's shower. We requested a partial refund but were denied.

Great location. Lots of shops handy and tube station within 5 mins walk. Good communication with host.

Check in prior to 3pm was not possible, but this was communicated by staff. Area was run down but the apartment itself was pleasant.

Todo muy limpio, la zona no es la mejor pero tiene el subway a 20m, el único detalle es el sillón cama que está verdaderamente en los palos, urge su renovación, por lo demás todo excelente

No hot water .we couldn't take a shower.....

L'accès au logement est proposé plus tôt mais finalement beaucoup d'attente L'appartement était conforme à l'annonce mais la propreté pourrait être mieux

Great service and staff

Very average fittings. No hanging rail in main bedroom wardrobe. No light bulbs in bedside table lights. Poor quality furniture, particularly in bedrooms. The property was however clean.

Ottima posizione con metro sotto casa, appartamento super accessoriato

Everything was well organized, I like the service

We were told to ring half hour before so someone can meet us to let us in. I rang half hiur before to let them know. We got to the apartment at 7pm and no one was there. So i rang and said someone is on there way. 20minutes later i rang again and said someone shouls be there any minute. 15minutes past and still no one. Rang the third time and they said the same thing. I did make it clear i had 4 young kids and my wife standing outside all this time. After the 3rd phone call we were waiting another 10minutes before anyone arrived. Thats 45minutes we were waiting outside in the cold with 4 young children. The apartment was nice but to be honest being stuck outside for that long really ruined our experience here.