Staff Effort Noted, But Significant Operational and Safety Issues Persist
"I want to begin by acknowledging the on-site staff. It was clear they were working hard and trying to be helpful under difficult circumstances. Their effort to provide a room change and maintain a polite demeanor was appreciated.
However, from a professional hospitality standpoint, there are critical issues that must be addressed:
Sanitation & Maintenance: The physical state of the units did not meet basic hygiene standards. I observed significant grime buildup in the bathroom fixtures and a cracked window, which presents both a safety and security risk.
Operational Transparency: I was concerned to find that staff felt felt pressured to provide inaccurate information to booking platforms like Expedia due to internal anxieties. A professional environment should prioritize guest safety and honest communication over 'covering up' incidents like the nearby fire or on-site altercations.
Safety: The combination of property damage and security incidents in the immediate vicinity made for an unsettling stay.While the staff has the right attitude, the property requires urgent maintenance and a commitment to transparent management to ensure guest safety and satisfaction."
