Qianning
商业
2.0
/10
评论于 204几周前
Expedia Group verified review
Lair and robber hotel! This is a scam hotel, they charged me nearly $450 and wouldn't let me check in, they said they would refund me but refused to do so when I left Tunisia! I called the night before I made the reservation to see if the room was booked and the hotel kept saying it was not available so I had to book another hotel and the next day I went to the hotel in person to ask how to get a refund and the front desk said they had not received the money so I needed to contact expedia. The hotel sent me this email. But when I requested a refund from expedia, the hotel did not acknowledge that they had agreed to the refund, even though there was a record of the email. expedia said the hotel did not acknowledge the agreement and had to continue to communicate with me, but 6 months have passed and I have not received my refund! This is outrageous, this hotel is a robber baron! I was told I couldn't stay at the hotel, and I wasted $450 of my room rate. I swear on my life that what I have described is the truth!
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