Todo muy bien

Muy amable el personal y la habitación estaba bastante bien lo único es que el respaldo del jacuzzi estaba suelto 😭

Quisiera que las personas con "Daypass" salieran un poco mas temprano para que las personas que nos hospedamos disfrutemos de las amenidades mas tiempo.

Very clean with all amenities included , including Free continental breakfast. Would definitely stay here again.

La habitación estaba muy limpia, el desayuno 10/10; si lo volvería a elegir en algún regreso pronto.

Muy bonito y la atención muy amable

Room was very clean. Staff was professional and very welcoming. Breakfast was great

Will definitely come back.

Everything was perfect except for the hot tub, it wasn’t getting hot enough in the beginning it took a long time to get properly heated. Other than that it was a really nice stay, staff were really friendly. The scenery was nice & the service was on point.

I would say that getting to this place was a mission. A lot of dirt/turns/dips/rocks/bumps so don't take a small car there. The casita was nice and views were beautiful. Checking out was very difficult. Contract was in Spanish so u don't know what you are signing so they can add and tax you on whatever. With that last experience, I would probably not go back again. I usually go to valle often and they would've had my business for sure. Reception/wifi is also horrible.

I contacted the hotel prior to our arrival to inquire about road safety, given the recent heavy rainfall and the fact that they are located on a bumpy dirt road, quite a ways away from the main paved road. They assured me it was safe. However, upon attempting to drive to the hotel, we quickly realized it was not safe for us nor for our rental car. We also knew that it would be even more unsafe once it got dark and more heavy rain was forecast for that night. So, we contacted the hotel to request a cancellation and a refund for these special circumstances. They refused to cooperate, and even after several communications over the course of a week, their answer remained the same: no refunds; sorry. So, not only did we spend $500 for a room we never got to use, but we also had to spend another $500 to find last-minute accommodations elsewhere in places with paved/dry roads that were safer to drive on. The only reason I'm giving this hotel 2 stars rather than 1 is because they at least were willing to communicate with me regarding the issue rather than ignoring me. They even seemed somewhat empathetic and offered to let us stay at their hotel for 2 nights some other time. However, we don't know when we'll be going back to Mexico, so this offer was not useful for us. Really wish they would have prioritized our safety over our money. Very disappointing.

Thanks

La habitación está muy bonita. mas sin embargo habia 1 bola de cabello por los silloncitos y la colcha estaba manchada solo fuimos a dormir estábamos celebrando nuestro aniversario

La atención es muy buena el detalle es que había varias cosas que no estaban disponibles cuando decían que lo incluía y el alumbramiento estaba un poco mal

El menu del desayuno era bueno

Todo muy bien, muy atentos y amables.

This property made themselves available at all times. It is a little rural to get there (lots of terrain) but once you’re there it’s so worth it! They close the area in the evening so your cars are secured but if you are returning past that time you can reach out to them via message and they are immediately available for you. Very relaxing environment. Recommend as a great place to go and reset. Will definitely be back!

Excelente servicio

Muy lindo

Estuvo bien el lugar , me tocó un mal momento de que se fuera la luz pero ya casi hasta la noche se resolvió. El servicio estuvo excelente me atendieron muy bien como en persona como por WhatsApp Lo único que no me gustó o me hubiera gustado que por el precio que pague hubiera incluido lo que habia en el refribar .