The facility claimed to have no knowledge of any reservations and refused to honor the confirmation and payments. Had to make alternate arrangements
This goes for Hotels.com as well,not to deal with unreliable establishments.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia