We were asked to pay at the hotel and it’s different from my booking experience with hotel.com that paid to hotel.com directly I’m not sure if this is normal.

The Room View is excellent

交通方便，面湖房間非常享受，渡輪站就在對面

The location is very good, near railway station. Nice view and just in front of the lake. The room is a bit small.

地點雖離車站不遠，但對首度造訪旅客略為不便，但又被它臨湖的優美景緻平衡

根本是惡夢一場，住了3晚被外面的轟天雷音樂舞會吵到晚上12點還繼續，房間即便關了窗仍有音響的振動感覺得到，反正付的錢和所獲得的品質根本不成正比，是我目前住過3、40家歐洲旅館中最糟糕的

飯店有點太老舊，地板高低不平, 但是景色優美, 地點絕佳.

Good location. My room is on the first floor, quite noisy at nightime, until midnight.

可以说都不错啦，可以看到湖景，而且房间够大，到达也很方便。就是早餐有点简单了

너무너무 깨끗하고 기분 좋은 호텔이었습니다. 호텔에서 나가자마자 아름다운 루가노 호수를 거닐 수 있는 산책길을 만날 수 있고 주위에 음식점, 기념품점 등이 많아 편의성도 좋았습니다. 다시 방문하고 싶은 호텔입니다.

Excellent customer service throughout our stay. Perfect location with balcony view of the lake. Excellent selection of food for breakfast and all the ladies on duty were friendly and helpful

Todo muy bien

Wonderful location. Friendly staff.

Well located hotel. Enjoyed having the balcony overlooking the Lake. Bed was quite comfortable. Bathroom was very small and shower is uncomfortably narrow. Breakfast was good with a lot of variety.

Top floor room was lovely with a wonderful view and deck. Great breakfast.

Excellent air conditioning and views of the lake were amazing! Central location. Would stay again for the price and location!

Chambre propre, petit déjeuner très bon, personnel agréable, vue époustouflante sur le lac.

The lake views are spectacular, the room was comfortable, and the air conditioning worked exceptionally well, which was greatly appreciated during our stay. The breakfast room also has beautiful lake views. The breakfast was decent, although the bread selection didn’t seem like the quality or variety you’d typically expect in Europe. Our main issues were the ants and the nighttime noise. We had ants in the entryway, second bedroom, and bathroom despite having no open food. Housekeeping cleaned the room after we reported it, but the ants were still there afterward. For a hotel charging over $300 per night, I expected better. At the very least, a small credit or discount would have been an appropriate gesture since the problem wasn’t resolved. The other issue was loud techno music until around 1:00 a.m. Even with noise-canceling headphones, the bass made it difficult to sleep. The front desk staff were polite, but when we asked about bike rentals, they only guessed it was “somewhere in the nearby plaza.” We couldn’t find it and ended up locating another rental shop ourselves using Apple Maps. I’d expect staff to be familiar with common tourist questions like this. Overall, you’re paying for the incredible lake views. Most of the issues would have been forgivable, but the unresolved ant problem was not.

allles war sehr korrekt und gut. das hotel ist empfehlenswert.

Staff at check out was unwilling to help and when I said I have to share this in the review she helped while complaining about having helped my wife with directions earlier for 15 minutes, while I was asking her to change the payment method.