Snowy, we got wet, Grateful for washing machine and dryer

Great location, easy access to convenient stores and many restaurants around. Clean flat with facilities enough for our stay. This is our first stay at a non-hotel setting. Not sure if it is my responsibility to purchase enough toilet rolls and paper towels.

We loved our stay at this property. It was very close walking distance to the shibuya station and all the shopping and food we needed without having to travel for long periods of time. Will definitely stay here again!!

Great location! Tucked away in a quiet neighborhood with a lot of quaint restaurants, bars, and convenient stores. Walking distance to shopping and Shibuya train and crossing (6-10 min). There were 4 beds (3 twin, 1 full) and 2 kids stayed in the bedroom and parents took the 2 beds in the main room. It was great to have a kitchenette and a washer/dryer. Tip for W/D combo..very small load of clothes if you want dry clothes, otherwise another dry cycle, but it’s common for these combo W/D. Would stay here again with my family of 4!

The communication is non-existent despite numerous messages. The check-in instruction comes at 5pm which is one hour after 4pm (their preferred check in time) - which makes it 3 hours later than most hotels