Poor service, took hours to deliver serval items. air con not working at the beginning, needed to call to activate. But nice location and interior design.

Hotel excelente !!! Y personal tambien

T

Staff was great. Very prompt and efficient check in. The front desk gentleman (Noha) even noticed that we were hungry and tired and quickly called the restaurant to let them know we were coming over (since breakfast had just closed). Breakfast (which came with the room) was good. Ordered egg white omlette everyday and had oatmeal. They also had traditional Spanish breakfast available. The room was well appointed and we had a great view of the Galleria Canalejaa and Four Seasons hotel. Gym was well equipped with weights, kettlebells and weigh resistant machines. Viktor from concierge/bell desk, was also always very helpful. We accidentally pinned our uber pick up a block away from the hotel and he helped roll our suitcases (3) to the uber. Thanks for a short but sweet stay!

Un servicio extraordinario por parte de Conchi en recepción, una persona súper preparada, atenta y muy agradable

Recomiendo totalmente el hotel, el trato desde nuestra llegada fue excelente, personal muy amable, el hotel super ubicado, limpio, moderno. Regresaremos sin duda. Excelente atención y servicio.

Gran ubicación ( tablaos, restaurantes, avenidas, plazas, compras,etc.)

Great hotel

Staff was incredibly helpful,supportive and very nice. Clean room and centric

Tolle Lage mitten in Madrid! Sehr geschmackvoll eingerichtet, nicht zu gross aber auch nicht zu klein, schöne Zimmer, gutes Restaurant mit sehr aufmerksamer Bedienung, schöne Bar und sehr schöne Lobby. Zimmer sehr geräumig und stilvoll eingerichtet, habe sogar Upgrade (Zimmer mit kleinem Balkon mitten in Madrid!) erhalten. Besten Dank! Sehr freundliches Personal. Frage: Warum lässt es das Personal zu, dass Hotelgäste mit ihren Schuhen auf den Sofas in der Lobby liegen? Ich finde das sieht ziemlich stillos aus und vor allem ekelt es mich, danach auf solchen Sofas zu sitzen. Zudem gab es mal gegen Mitternacht einen ziemlich lauten Hotelgast in Flip-Flops, der die ganze Aufmerksamkeit auf sich ziehen wollte: Könnte in solchen Situationen das Personal nicht adäquat reagieren? Das fällt mir nicht nur bei diesem JW Marriott auf..., ich denke aber, dass ein Hotel mit Klasse auf solche Hotelgäste auch verzichten könnte.

Excellent satff

Quarto

The staff is the best thing in the hotel

Excelente hotel excelente servicio, el personal muy amable

Excelente localização, equipe super prestativa e educada, quarto muito confortável, e academia bem equipada.

Great Staff and quick Check in process

Mi hotel favorito !, el personal siempre muy amable , la habitación con la mejor vista, la mejor ducha, todo impecable!

Localização espetacular. Quarto grande e confortável. Manutenção em dia.

Comfortable, great service, excellent rooms. I don’t particularly agree with others review. Hotel deserves an overall score over 9.2 to be honest.

The room was very nice, clean. Bed was comfortable, very relaxing. The staff of this hotel was amazing, always helpful.