Everything was really great about this hotel, including the close proximity to town. The only downside was that our room was SUPER small. We reserved the basic room and did not even ask for a larger room because we were not ready to pay more for a larger room. We would certainly consider staying there again, but we would need to be prepared to book a larger room. Be sure to check the square footage of the room. But everything else was really amazing.

We stayed in one of the small cabin rooms for one night. It is certainly cozy, but had everything needed, was nicely appointed and very comfortable. On an unusually warm day, the AC was quiet and cold as well. Breakfast was wonderful, and staff prompt and courteous. Very nicely maintained property, would recommend and stay again if back in Richmond.

All really good except a heads up on room 307 size would have been nice. Will book again.

Beautiful period building, nicely decorated. Friendly and helpful staff. Given this is an old English building you have to expect small rooms but be aware the rooms truly are tiny. We were originally in what looks to be the smallest room in the hotel and you couldn’t really walk down both sides of the bed, there was one hangar standing in for the wardrobe. We managed to upgrade to a larger room which was beautifully appointed but very snug.

They had a great hot breakfast included in the room rate which we really enjoyed. The location was less then 10 minute walk to the train station and many options for dinner.

It had such a tremendous level.of customer service and always with a smile. It does make a difference.

Small but perfectly clean and tidy rooms. Great breakfast and helpful, friendly staff. Could do with better wardrobe facilities and bedside cabinets. Parking very tight and staff can’t drive to move blocking cars! I’d take the train as the station is not far.

Location, elegance, value for money

Nice boutique hotel freshly renovated and very convenient to Richmond station

Beautiful, small hotel very

Comfortable room. Excellent breakfast.

Amazing location, staff were delightful, and room was lovely.

Such a gorgeous location. Stylish hotel with modern amenities and Espa toiletries. Super friendly and helpful staff. Really lovely stay.

Wonderful stay at this gem of a hotel. Staff are so helpful & an ideal location for both walking into Richmond & tube to london

Great stay near Richmond center and train station. Parking is tight but functional, costs £25 per day. Hotel is lovely and the staff were very welcoming and helpful! Recommended!

Beds were super comfortable, breakfast was excellent, with both hot and cold options, and location near central Richmond and the Thames was fantastic. The staff, to a person, was helpful, courteous and well trained. Overall great experience!

Beautiful property in a great location for walking around Richmond! The only missing star is because the shower's maximum temperature was luke warm/cool. It had a pulsing stream of warm a couple pulses then cool a couple of pulses. But the bathroom floor is heated and that helped.

A very lovely place. All staff was very helpful. Kelly was super great as we got in from a long day of travel. The hotel decorations and details very nice. Beds comfortable. Great location to river and shops. I would definitely recommend to others.

Wonderful breakfast, a great location and friendly staff… first class hotel.

The hotel is great in location (few steps from Richmond high Street and station). It's cosy and with welcoming atmosphere. The room size is great and it was modern styled and air conditioned. There was only one concern about house keeping, that it was not standardised. It depends on who cleans your room to have enough toilet paper or water bottles..etc. It's a miner issue that I'm sure the hotel administration can overcome. Thank you