The room was nice but EXTREMELY cold, even without A/C. We had an ongoing issue with our shower - I alerted staff in the morning and by the time we returned in the evening it still hadn’t even been looked at which was really annoying as they had all day to fix it but clearly didn’t pass the message on.
When I mentioned it the second time they sent someone to fix it but it still didn’t work. I asked to move rooms and the staff asked us to pack all our things up, leave them in reception and check into a new room later on which personally I didn’t think was acceptable as our current room was not useable so we should have been able to keep our things there and change at our own pace after a tour, rather than waste our time packing everything up because of the hotels error.
I did try and explain we were going on a tour so actually didn’t have time to pack and move but they didn’t seem to understand.
Just really frustrating that I had to complain three times about the shower not working properly and the issue didn’t get resolved and I wasn’t offered a reasonable solution. Also the threshold for the shower was horrific meaning the bathroom flooded every time we attempted to have a freezing cold shower - the cleaners did not mop the bathroom properly so there was always a puddle of water by the bin and toilet.
Pretty disappointing overall.
