Very unfriendly atmosphere. The front desk people were nice enough. We just expected so much better for the money and the sign on the building which promised “premium suites”. We weren’t given a suite. No extras like lotions, etc. The smoke alarm flashed every five seconds (no exaggeration) right over the bed. It was like being treated like an unwanted guest you didn’t want to make comfortable so that they wouldn’t stay. Only coffee in the lobby, no breakfast. Very austere and unfriendly. I won’t stay here again. I could’ve stayed at a Super8 and got better for less.

This hotel was great for a quick stay when we left to our next destination.

we left some prescriptions and jewelry in our room after checking out and they texted us and then sent it to us - that is definitely 5 star service !!!

Large room, clean, breakfast bar and coffee, walkable to food options

Great!

It was a very nice hotel and we really enjoyed the room. My only thing is-the "breakfast" is not a breakfast. It is a coffee bar. I chose the hotel for the breakfast so that one meal would be out of the way. But it's not breakfast. Needs to be readdressed and not on the listing.

Had to ask for everything that are usually supplied at other hotels. Dishes for kitchenette, extra towels, blankets, hair dryer and so on. Service was great but hotel amenities are lacking for the price.

Noah was great! Everyone was friendly. I have had better breakfasts at other places but it was okay.

Good

Everyone at the front desk was incredible. I loved staying here. They were very understanding. They were very helpful.

They should not advertise breakfast as it was sub par.

This location seemed to be lacking in customer service. They mentioned that they didn't receive their food delivery for breakfast. I understand things happen, but a quick trip to the store to purchase some easy breakfast items would have helped the situation.

One night stay as we tour around the Pacific North West, clean & comfortable, GVFM. Great area around for dining and shopping. Only down side no drinks station in reception no coffee machine in the room!

Kitchen and new

Rude staff made for an unpleasant experience.

Clean and quiet. Exactly what we needed.

I recently stayed at this hotel and had a very poor experience. On the positive side, the accommodations were genuinely very nice. The room was clean, well-furnished, and comfortable. The bed was cozy, the bathroom modern. It’s clear that the hotel has invested in maintaining a high standard when it comes to its facilities. Unfortunately, the same cannot be said for the staff. From check-in to check-out, the service was consistently cold and unwelcoming. The front desk team (in particular Zak) came across as disinterested and unhelpful, and at no point did I feel genuinely greeted or valued as a guest. Any questions or requests I had were met with curt responses, as though I was inconveniencing him. (ie. asking for Towels!) It's disappointing because the hotel itself has a lot of potential, but the lack of basic hospitality from the staff really detracted from the overall experience. I hope management takes this feedback seriously—friendly, attentive service can make all the difference. Until then, I’d recommend this place only if you’re looking for a nice room and don’t mind unfriendly customer service.

It was a nice convenient stay.

When you purchase, the description say free breakfast. Not even close. They call it grab and go. Most of the time you had the go, but no grab since there wasn't anything. Very loud as well.

over priced but nice.