餐點可以

Perfect

Great location and good service. But make sure you book spa treatment before arrival or else difficult to secure an appointment, the same with omakase dinner at the Japanese restaurant.

第二次到訪，覺得一如既往好

服務，餐點，房間的景觀都非常好，溫泉也是。吃喝到飽的下午茶也提供了很不錯的酒精飲品與咖啡茶類。距離雕刻之森與Pola美術館也很近，很讚。

非常舒適！食物好吃！

少了度假的感覺.其他整體還有待加強

This was the best Onsen hotel I stay last 20 years Highly recommend, best service, best food, best hotel Will stay again next time

This is one of the best ryokans with private room’s onsen in Hakone.

Amazing property with gorgeous views. Rooms were spacious and very clean. Outdoor spa was used daily. Room amenities were great - shampoos, lotions, face mists, bamboo hairbrush, drinks etc. Had a chance to visit the spa and highlight recommend for a relaxing massage. Restaurant was above expectations and chef made it a memorable experience for us. We will be visiting again.

This was one of the best relaxation hotels that we ever stayed. Everything was beyond our expectations and indeed impressed us. Right from check in where the staff was very friendly and helpful and patiently explaining the premises. One of them accompanied us to our room and explained everything to us on the way as well as inside the room. The room was spacious, well equipped, and the view to the mountain was breath taking (West Building on 6th floor). The hot tub on the terrace was an amazing experience (be careful with the hot water and its temperature; 41c was set for us). The "Free Flow" lounge was indeed fantastic including the snacks, deserts, as well as variety of drinks from ginger ale and tonic soda all the way to red/white wines, number of Japanese whisky, as well as Sake. We put Hakone and this hotel intentionally as the last leg of our 2 week trip to Japan so that we could relax before flying back to Canada.

One of the most luxurious places we have been to. I would give it 7 * if I could. Clean, elegant, high quality amenities, superb service, friendly staff. Would go back again, again and again

What an amazing stay! Everything was so clean and well taken care of. I've recommend this property to all of my friends and family. Dinner was amazing! The room with the private onsen was so relaxing.

Absolutely beautiful property in a great location would definitely stay again. Though, we just felt organisation was lacking, informed them of my coeliac disease which they clarified over messages, but then on check in was asked again did we have any food allergies as if nothing had actually been recorded against our booking. And then on the morning of check out we went out for a walk, staff asked us our room number and if they could clean it and we informed them we were checking out that morning and had booked the shuttle bus. We clearly weren’t checking out right then as we didn’t have our bags or anything and the shuttle bus wasn’t for another 2 hours or so but a staff member chased us down outside to inform us that we still had an outstanding balance owing for city taxes as if we were leaving without paying.

This is certainly a five star hotel. The location is beautiful with spectacular views of the mountains. The sound of an adjacent creek was very calming. The staff was courteous and helpful. The food at the restaurant and guest lounge was delicious. Definitely I will be returning as soon as I can.

loved everything about the hotel and setting

I had an amazing stay at this hotel in Hakone. The room was spacious, and I particularly loved having a private onsen. The atmosphere perfectly captured the charm of a traditional Japanese ryokan, making the stay feel really special. Breakfast was also beautifully presented and a great way to start the day. I would happily stay here again. My only recommendation for future guests would be to book dinner in advance. We were unable to dine at the hotel in the evening and struggled to find restaurants nearby with availability. Other than that, it was a fantastic stay.

Beautiful views from our room.

Amazing stay at Gora haraku. What a beautiful place with very nice staff

온천도 좋고 숙소도 깔끔하고 좋아요 추천합니다 ㅎㅎ