餐點可以

Perfect

超推薦，環境靚，位置一流&方便 職員細心有善

Great location and good service. But make sure you book spa treatment before arrival or else difficult to secure an appointment, the same with omakase dinner at the Japanese restaurant.

第二次到訪，覺得一如既往好

服務，餐點，房間的景觀都非常好，溫泉也是。吃喝到飽的下午茶也提供了很不錯的酒精飲品與咖啡茶類。距離雕刻之森與Pola美術館也很近，很讚。

非常舒適！食物好吃！

少了度假的感覺.其他整體還有待加強

This was the best Onsen hotel I stay last 20 years Highly recommend, best service, best food, best hotel Will stay again next time

The hôtel is wonderful! Every detail has been carefully considered and crafted using high-quality materials. The lounge, with snacks and drinks, adds to the hotel experience. Unfortunately, the dining room left us with mixed feelings regarding the dining experience. We made requests that were not honored. When we expressed our dissatisfaction, the staff's attitude changed, and our dining room experience became unpleasant. It's a real shame because, although the hotel is extraordinary, I would hesitate to book again.

Amazing service, the shuttle bus was super helpful as well! The food was great and the free flow food/drinks were also great.

スタッフの方達の対応も良く、お部屋も綺麗で、眺めも良く、お部屋の露天風呂もとても気持ち良かったです。 何より、メインダイニングの六つ喜さんのお料理が最高でした。また次回の箱根も是非こちらに伺いたいです。

I can’t recommend this place enough. From the moment you step foot through the door you are welcomed and looked after. The private onsen in room had amazing views, the free snack and drinks perfect before dinner. We had the grill option. Special shout out to our amazing chef Mitsuharu. Not only was he an amazing chef he shared his knowledge about Japan and its food. Also thanks to him for honouring us with special origami gift made by his daughter. I would highly recommend staying and we will be back. Thank you to all the staff at the hotel who made our stay so pleasurable.

朝食の内容とスタッフの対応が大変良かったです。

Tive apenas um contratempo, quando cheguei na estação de Hakone, fiquei sem internet e não consegui ligar para o Hotel me buscar e nem consegui acessar o Google Maps para saber a localização. Consegui a ajuda de uma senhora muito gentil que tentou ligar para o hotel para me ajudar a me localizar, mas a atendente não soube me dizer como faria para chegar ao hotel. O hotel ficava a exatamente 5 minutos da estação a pé, no entanto esperamos mais de 40 minutos no sol para conseguirmos a ajuda de um motorista de uma van de um hotel que conseguiu falar no Hotel e informar onde estávamos até uma funcionária ir nos buscar. Neste instante já estávamos cansados e irritados, pois percebemos que não houve uma boa vontade do hotel em nos encontrar, somente foram nos buscar após o contato deste motorista.

This is a beautiful luxury hotel with very attention staff. The food is amazing. We had the teppanyaki dinner and the kaiseki Japanese breakfast which was the perfect combination. The teppanyaki dinner is considered "western," while the other choice is the Japanese kaiseki style which one should try at least once while in Japan. The food is art and is breathtaking in beauty. The onsens were beautiful. We tried the public one and both private ones (the rock and the cypress). The cypress one is particularly lovely. The guest lounge that serves drinks and hors d'oeuvres, including very high end Japanese whiskey, is the best that I've seen at any hotel. It doesn't replace a meal but are very good refreshments that rival anything at a 4-5 star hotel. The hotel is only a few minutes walk from the Gora train station. It provides a shuttle to the Odawara train station where you can catch the shinkansen. Note that the price of the room will depend on the number of guests in the room because the main charge is for the very upscale meals that come with the rooms. The price can vary substantially depending on the day of the week and season as well. Note that Asian hotels are not like American hotels in which the number of guests is allowed to be flexible. It's very important that the number of guests is reported accurately for Asian hotels. This is a perfect place to feel nourished and refreshed.

最高でした😀

We booked a double bed private onsen room with this exceptional hotel. Their service and attention to detail, while offering free snacks and drinks at Michelin level together with their Japaneses and Western styled breakfasts was second to none and outstanding. I highly recommend this hotel and the spa where we booked a full body, head and feet massage. One of the best massages in a long time. The staff are very attentive and professional. The hotel is extremely clean and we would have loved to stay longer.

great

This is one of the best ryokans with private room’s onsen in Hakone.