Loved it

I was excellent location, customer service, clean but the hot water was not good.

buen servicio

The front desk staff was unfriendly and seemed bothered - both morning and evening. There was one gentleman that showed us where to park that was awesome but that was it. The lobby and pool area was fine but when we went up to our room, it was unlocked and when we locked it, didn’t seem very secure. Several lights didn’t work, the sink plug wouldn’t stay open, the toilet was hard to flush, the shower never got above cool and then made a mess in the floor and there wasn’t a mat to step out on. The bed was low to the ground and uncomfortable and the pillows were not comfortable either.

Employees

Excelent property

Todo muy bien .. le doy un cero a la cama .. muy dura e incómoda fue una tortura dormir allí .. el desayuno muy pobre 😣

Muy buen hotel servicio excelente atención y

Piscina super limpia, desayuno delicioso, El personal es amable y servicial. Volveremos y nos alojaremos aquí.También puedes ir a caminar o andar por la orilla del mar. Bonita habitacion. Cama comodo.

Gens shsudyensodnflepfbsksnx

I recommend wash clothes and hot water? None of the above in the seven days of my visit. All else was great.

Pase 5 dias y 4 noche y el hotel estuvo muy bien, tranquilo y limpio, el peronal muy servicial

Shower head was filthy and no hot water

My favorite hotel

Loved the place and the staff was absolutely amazing. Everyone there is great.

I give this property a favorable review because it seems to be one of the best in the area. However, if this is your first trip to the area or to the DR in general, it’s a fair warning that the hotel will be a letdown compared to other hotels in other countries (particularly the United States). For example, we didn’t ever have hot water for showers, the electricity went out for several hours, the air conditioning stayed off for several more hours, and the breakfast was very limited (though we were grateful there was breakfast at all). The view of the ocean from the hotel is phenomenal, but the area in front of and all around the hotel is not cared for. There isn’t safe parking at the hotel that we could see. The coastal sidewalk right across the street (called the Malecon) is littered with trash everywhere. It’s actually quite sad. That walk should be a national treasure but it’s not kept up. Beyond that, you have plenty of street beggars who will approach you to ask for money, especially if you have light skin. Overall it was a good education and we were satisfied with the hotel, though disappointed with the area around it. That’s not the hotel’s fault, but something travelers would benefit from knowing.

Nice place

It's in a great location near the airport and everything you need is in the area.

People were nice and attentive, I disliked that we only had one set of towels in the room, the tv was not working and there was no shower curtain.

Encantada con sus servicios y empleados