I’m writing to express my frustration regarding my recent reservation experience. My booking location was changed without any prior notice. Upon arriving at the original hotel, I found no front desk and no clear instructions. I spent over 30 minutes checking my junk mail but found no message regarding an access code or change of location. To make matters worse, I called the hotel more than five times, but my mobile couldn’t connect due to roaming issues. When the call finally went through, I was simply informed that my reservation had been moved—without any apology or prior communication. This lack of information and coordination caused significant inconvenience, and I hope this issue can be reviewed seriously to avoid such situations in the future.

隔音不佳 不好入眠 公廁共用有點髒亂

員工非常友善及熱心，要先去3公里外的Gerdi Guesthouse登記入住，再開車到小屋，小屋很美設備齊全，但是暖氣有點不夠，客廳有點暗。住的是1號小屋，兩間房間內都有廁所沐浴真是超級棒。

很棒!!入住需先到另一處10分鐘車程內的小鎮取鑰匙.指示非常明確

The room was ok with all the necessary items but no hangers or anywhere you can hang the clothes. It is better to fix the shower as 1: water overflows as I don’t think the floor is sloped 2; the current shower head in the shower room opposite room 58, could really hurt someone when you not carefully holding it, the metal cracks is very dangerous.

Rummen var trånga med dålig ventilation. Dörrarna hade dålig ljudisolering mot korridoren. Det gemensamma köket med vardagsrum var fint men blev snabbt trångt när flera gäster skall samsas. Badrummet var i dåligt skick, avloppet från ett handfat läckte. Det fanns inget sätt att torka tvätten effektivt.

Room and kitchen were clean, but the property ran out of hot water by the time we want to take shower. The staff could have been more responsive on this. If you need to take showers, do it right when you arrive.

部屋も綺麗でよかった。 電源の位置が不便

We had a family room and there was enough space for the 4 of us. There were 2 bathrooms on our floor which were clean and remodeled. Kitchen area was spacious and well equipped. Could do with some new pots and pans though. All in all a good budget stay with basic kitchen facilities if you want to stay close to the glacier lake.

Wonderful staff, kind greeting, incredible views, waterfall just behind the properties and upgraded to a house for our party of five. Highly recommend and would stay again.

the location was a bit hard to find

Convenient location

Washroom has water all over the floor

Very old and scratched up kitchen utensils, check in desk far away from guesthouse, small bathrooms and rooms, overly expensive.

Beware of shared bathrooms and kitchen here which were not mentioned on the booking page. Has a washer but no dryer, what a joke. Kind of dated and noisy.

We had a large family room for 4 (you could easily fit more young children if co-sleeping). Common kitchen had other travelers making breakfast and chatting. (Keep in mind there's no food available at this location.) No problems waiting for the shared shower. Self-checking with code 24/7.

way too expensive for an old guesthouse

Excellent

This property was quite overpriced for what you actually got. The restaurant at the guesthouse was really quite good. But the accommodations were noisy and quite tired.

Good value for the price ( in Iceland anyway)