The hotel was cute and the Wi-Fi environment was excellent. However, the reason I gave the lowest rating is because of the disappointing response from the hotel staff.
When I returned to my room and opened my toothbrush case in the bathroom, a cockroach came in through a gap. At that moment, I asked the hotel staff to change my room, but they refused. The staff told me they had removed the cockroach from my room, so I felt relieved. However, when I opened the bathroom trash bin, I found the cockroach inside. It seems the staff did not throw it outside but simply put it in the room’s trash bin.
When I tried to discuss it further, they told me, “We don’t want to change the room for you,” so I left with a very unpleasant feeling. I understand that in Cambodia, it is natural for insects to exist. But lying to guests is a different matter. It was extremely unpleasant.
