熱水水溫不穩定， 環境便利、附近飲食方便。

Recommend all Asians stay away from this hotel!

附近商戶食肆多，方便，離車站近。

酒店位置不錯，十分鐘步行往火車站，塔車兩個站，附近景點和購物點多，但酒店房間比較細，四至五人房會比較麻煩，放行李也沒有空間，其他大致可以的。

It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.

The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.

Staff very accommodating and helpful. They gave us an upgrade and helped me find an item I lost. Stayed for 4 nights and the room was always kept clean. Good value for money. We had a memorable family vacation in Switzerland!

Good location and with aircon

Perfect location. A great warm welcome from staff. Bonus free travel card on arrival. Good eateries nearby (cheaper than those across river). Nice pool and jacuzzi too.

Very friendly staff, clean room, good price

Nice Location, they gave me a warm Birthday Welcome with some Wine and Sodas, Toby is a cool person to have some chats with, very accommodating, etc.! Would love to stay here again on my next Switzerland tour in the future!

Trevlig personal som tog emot oss och var mycket serviceinriktade. Trevlig bastu och bubbelpool som var mysig att hänga i även i mars månad.

A very good place for a family with kids. Walking distance to the train station and old town.

Loved my stay here

Great location, clean and great value.

GREAT location - we had a very large room and a great stay!

Perfect location and very nice place to stay.

The room was very clean, beds were comfortable, and the staff made check in very easy. The hotel is in a great location to get around the city. Would highly recommend!

Super helpful staff

A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!