酒店每位員工對待客人都好似朋友般親切有善，非常非常喜歡酒店前台的狗狗，忘記問他名字，每次見他都擺尾迎客，非常可愛。 酒店是走型格路線的，設計高級及有時尚感，房間設計及所有設施都一流，我們訂的房間露台可以欣賞整座馬特洪峰，景色令我們震驚，實在太美了! 酒店位置方便，距離策馬特車站只是行6分鐘左右平路，在這裡住了3晚，令我們非常難忘，我們非常享受這次住宿，有機會我們會再來的，多謝Zermama每位員工!

非常好

地理位置很好，鄰近車站，也近Gornergrat Railway車站，我們住的房間有2個洗手間，非常適合4人入住，酒店沒有冷氣，因為fresh air，不過溫度是可以的，不知道夏天是不是也沒有冷氣。天氣好的話，房間是可以看到Matterhorn。

I really enjoy the time in this hotel, nice service and good location, the breakfast is awesome as well.

Near the Sunnegga valley station and the river, very comfortable.

Hotel location is good, staff services also great

The hotel is very comfortable. The decoration makes you feel at home. The room is clean and plenty of space. At the basement, there is a spa for free. It is very clean and I enjoy the spa very much. The staff are very friendly and helpful. Breakfast is delicious and various choices. 10 mins walk from the train station. You may ask for free shuttle from train station to the hotel. This hotel is highly recommended.

The staffs are friendly and helpful. Very good position

Well decorated room. I can see Matterhorn from the balcony.Ten-minute walk from railway station , but there is shuttle bus provided by hotel. Very good service. All staffs are helpful and polite. The breakfast is fabulous.

直接可以看到Matterhorn ，早餐很好吃，地點佳，飯店服務好！值得推薦

It is a very nice hotel. My room has a large balcony and we can enjoy the warm weather and views. Staffs are very friendly and helpful. I will give it a 5 stars.

What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.

I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.

Location is great and hotel is stylish & modern. The staff was very helpful with local hiking knowledge. Rooms cleaned daily and quickly which was nice to come back to. That being said, the room was pretty hot even at the end of May. Bed and pillows also left something to be desired.

Room was spacious….. Mountain View spectacular!

Experiência sensacional! Staff muito atencioso, quarto muito confortável e moderno, bem próximo a estação de trem. Limpeza impecável.

The room was amazing, clean and very comfortable. I was thrilled that we had a nice balcony to sit and relax. The arrival person was very knowledgeable nd pleasant and our room was ready early. I would highly recommend this hotel.

Fabulous view, fabulous location. Great boutique style hotel! Do not hesitate to book!

The most stunning hotel and views from the room windows! Beautifully designed rooms and thoughtful touches everywhere you look, going above and beyond. Staff are helpful and friendly! Great location close to everything. We didn't go skiing but it looked great!

Helt ok hotell. Trevlig personal.