While checking in, I was asked for the COVID safe code. Then I presented the paperwork by a printed version. The staff at the front desk could not scan the code successfully by a pad. The code was not folded. Then she said, “is it real?” Later she put the code under the light, of course it worked. The authority mailed the paperwork to me!
The second “surprise” was I needed to pay the second night twice when I checked out, even though I had been fully charged for the reservation 3 days earlier before checking in. I tried to explain, but the front desk only emphasized “that’s impossible”, you needed to pay. During the communication, she said something in French or Luxembourgish, not sure if it’s something bad.
I am still waiting for a logical response after submitting all the evidence.