Hotel Casa Giraldo

探索 Hotel Casa Giraldo
8.4
非常好
基于 5 条评论
清洁度

8.0

客房舒适度

10.0

服务和设施

8.0

旅行者评论 Hotel Casa Giraldo

每页评论数
20
40
热门评论
Norah
icon-休闲 家庭
休闲 家庭
2.0
/10
评论于 115几周前

Expedia Group verified review

I am giving one star to everything because when we arrived at the gate to the property, I could not even go in. They could not find my booking - done 4 months before. We arrived with our tour guide at the gate, and they said they were fully booked and had no room available. They did not let our vehicle in - we sat at the driveway outside for a while waiting. A lady came out to say they were fully booked and could not find our reservation. She brought the phone with the owner to apologize (which did nothing to alleviate the fact we had flown in that day and were left without a place to stay). Would have loved to see the place - but unfortunately, had to go somewhere else. The next afternoon the owner texted my phone number (which I assume they suddenly found?), and offered a free stay. It was unfortunately too late for us, and frankly, it was a nightmare to find another place the night before. I am a seasoned traveler, and this has never happened to us. It was very unfortunate. If you are considering this place, make sure they have your reservation. It may not matter, as I showed my confirmation by email to them and they just apologized and said they were fully booked. Terrible experience.
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Ivonne
icon-朋友和家人 好友同行
朋友和家人 好友同行
10.0
/10
评论于 119几周前

Hotels.com verified review

Un lugar muy bonito y el servicio brindado por Yeimy excelente
Nelson
icon-朋友和家人 家庭
朋友和家人 家庭
10.0
/10
评论于 140几周前

Hotels.com verified review

The staff is amazing they go the xtra mile the room was very clean the room smelled great we spent one day in the hotel to enjoy it on that day we didn’t go out,it’s a peaceful place to relax.
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