综合评分和评论 Hoi An Royal Beachfront Villas

The venue is excellent the villas beautiful and the location great. initially we were not warmly welcomed and staff suggested we had been scammed on booking dot com. This was eventually resolved as they had assumed the booking was in my husbands name on not mine. The service in the restaurant was slow even when relatively empty with staff seemingly extra and not anticipating guests needs of water drinks and menus. we had three nights there and this was a regular observation. The restaurant staff while friendly did not share what was not available when bringing the menu - so on ordering we had to reorder on both occasions. The pool and beach service was great and good quality. The breakfast excellent. The staff could be more patient when working with Google translate - we had several incidents that we were patiently trying to resolve and it just got frustrating to resolved. A staff person picked up a key card that was left and we were unable to communicate that it was likely ours. In the gym - we were not able to negotiate its return and on check out we were asked to pay for it. Which we did- it just became easier - as we had not pursued the return with the initial incident. There was Construction happening on site and while the massage are excellent the vibration and hammering was unwelcome distraction We had stayed in several other hotels and staff were far more confident with Google translate. It is a lovely location and we would consider it again

Clean and peaceful place. Breakfast was also tasty. Staffs were kind and supportive.

Don't be put off by the ClubMed feel as you pull up to the main entrance and walk. The area would definitely fit in well with a slightly remote resort in southern Spain. However step into the hotel and greeted by the staff you appreciate this is an exceptional place. We had some initial concern with our villa which where sorted within minutes leaving us to enjoy our 5 day break in pure luxury. Staff are fantastic. Welcoming, attentive, and always available to help. Any of our (several) requests were greeted with a smile and executed instantly. Brett and Hang and their teams were truly exceptional. We have stayed in several top end resorts across the far east and this ranks up there with the best of them. The rooms are new, tastefully appointed and finished to a very high standard. The private pool is warm and clean. The bathrooms are modern with all facilities and excellent views across the ocean. Any room for improvement, sure: If you like your morning coffee hot make sure you ask for extra hot or I will be just lukewarm.

ヴィラに宿泊しました。広さも間取りも素晴らしかったです。問題はシャワーの排水部分が詰まっていて、毎晩水浸しになってしまったこと。リビングの天井の扇風機も故障して動きませんでした。スタッフについては、清掃スタッフはしっかりと仕事をしてくれていました。フロントのスタッフは対応の良い人と塩対応の人、両方がいました。朝食会場はヴィラとホテル棟の宿泊者で分かれていました（ヴィラ宿泊者は両レストランを利用可能）。レベルは悪くなかったです。ヴィラ宿泊者のレストランのみにあったのは生ハムとスムージー各種で少し差をつけているようでした。

Thank you so happy to stay in your hotel. The room in front of the beach was wonderful