The main reason for giving a 10 is that the room was excellent. It was a very modern, boutique style room with really comfy bed and luxurious duvet, and the shower was spacious with a waterfall head as well as a separate shower handle. But also, we received a warm welcome from the staff on reception, including a spicy chocolate drink handed to us. Breakfast was tasty with continental buffet as well a cooked choice, plus hot drinks and juice brought to us as much as we liked. Bar staff were friendly and accommodating too.