西武園の割引や宿泊したら駐車場ぐらいはサービスして欲しい。

旅館の質は申し分なしでした。大浴場はお茶の香りがする温泉で良い心地でした。 旅館を出て信号の先にコンビニがあり、便利です。 ベルーナドームで観戦しましたが、行きは近い立地で最高ですが、帰りは西武山口線が激混みなのでなかなか乗れなかったので近くて遠い感じでした。それ以外は本当に泊まってよかったです。

Absolutely wonderful staff, clean, and Convenient to nearby train station

The lake and mountain views were worth the price alone. The Ryokan itself is very beautiful and traditional, the tatami and sliding paper doors made it feel like we had gone back in time. The onsen is nice and note that it is for separate male and female, so if you want to share the experience with family or partner you may not be able to. The restaurant was great with good service and meal options. The staff were so attentive and looked after us well. Small criticism was the room had a few stains on cupboards and floors, and the shower hose had a small hole which leaked onto the floor when showering. Overall a good experience and would recommend.

O quarto era muito bacana e espaçoso. A equipe é muito gentil e atenciosa!

Everything was perfect. Staff was very helpful! Great stay! Thank you!

Nice view of Fuji mountain and pretty lake and changing trees color were beautiful Nice location for beautiful surroundings Nice public bath too

Beautiful location. Wonderful staff. Super safe. Will come back

彼氏と一泊しました。部屋からの山や湖の眺めがとても素敵で感動しました。太陽が沈む前と上がった直前の空の色がとても綺麗でした。 泊まった翌日に西武遊園地に行きました。とてもホテルから遊園地まで近いので最高の立地でした。また行きたいです。

Restaurant and dining experience was exceptional. The only negative was limited to no wi fi.

狭山茶の温泉、よかったです♨️

Staying at this property was truly an incredible experience. My wife and I (American tourists visiting Japan for the first time) stayed here for 3 nights. The staff was so friendly, especially the wonderful staff in the 6th floor restaurant. Our room, a 12-tatami was spacious and comfortable with a great view of the lake and mountains. Each room comes equipped with everything you need to make green tea and wake up with the sun. The 6th floor restaurant boasts views of Mount Fuji on a clear day with excellent food and service. The public bath is comfortable, clean, and hot! 10/10 experience. As for the area around the hotel, we were so amazed by the quiet, lush, and serene town of Tokorozawa. We walked to a Seibu Lions baseball game, the forest that inspired Totoro, and several local parks. It was a great experience of “small town” Japan that is very different from the hustle and bustle of Tokyo city.

20時ごろ外出から帰った際に、フロント係が、一人しかいなくて、たまたま、他の客のチェックイン手続きを始めたところだったので、かなり待たされた。部屋の鍵を受け取るだけだったので、一言、少々お待ちくださいとの声かけするとか、要件を聞くとか、別の方を呼ぶとか、の対応があっても良かったのでは？

Most aspects of the stay were above average but the breakfast view was amazing, overlooking the lake with Mt Fuji in the distance.

少し古さは有りますが綺麗でコスパ悪く無いと感じます