This is a very new hotel with excellent facilities and a great accommodation environment. Compared to some older hotels, it offers exceptional value for money. The hotel features hot water pools (not sure if they are hot springs), but the design and facilities are significantly better than the famous Upper Hot Springs. Built against the mountain, the hotel appears to have four separate buildings, but they are conveniently connected by a corridor on the fourth floor. Located at the entrance of the town, it is right across from a gas station, a convenience store, and a fast-food restaurant that stays open until 10 PM. The restaurant on the first floor of the hotel is decent. Dinner portions are generous, though the variety is limited. Breakfast, however, requires a longer wait. The staff are friendly and approachable. Overall, this hotel provided a great accommodation experience.

It’s a new hotel but not enough facilities provided, room temperature was difficult to adjust.

Wonderful ! Highly recommend the room with Mountain View !

The view from the balcony is fantastic! The Rocky Mountains !! The hotel is new & comfy and the service is great !

Excellent

the service at the hotel's restaurant can be improved

Great location and beautiful hotel. The restaurant was also tasty. They offer tea and coffee for the room. Don’t miss out on the maple tea. It was memorable. The perk of a bus pass was super helpful and enabled us to get wherever we needed! Room was spacious and clean. The shower had some drain issues but still usable.

We love the hot pools!

Staff were very pleasant and helpful. Our king suite was lovely, nice seating area, comfortable bed, coffee station, mini fridge and balcony area with a mountain view. Excellent bathroom with rain head shower, nice amenities and robes. Cons included loud kids in the hot pools so sadly we didn’t partake.

Don’t think. Just stay here. Perfection.

The staff was super helpful in answering questions about the Banff and Jasper areas!

The hotel is beautiful. The scenery is amazing. The hot pools are fantastic. The staff are all very pleasant and professional. Sudden Sally, the restaurant on site, is great - food and coffee were amazing. Just overall a fantastic stay. Would love to stay there again.

Sheet is not clean. One of my bed sheet has blood remaining on it.

Property was well equipped, in close proximity to town, and great bar and kitchen.

Nice hotel, great Mountain View from the balcony. It's 20 mins away from the high traffic main shopping area, hence it's very quiet. We had a nice parking for our Tesla to charge too.

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Hotel location is convenient , with Roam transit stop right across the street. Hotel provided complementary passes for the transit which helped a ton in going around the town. Hotel provided complementary pools on the property are excellent, with magnificent views.

Great location. Excellent service.

An absolutely fabulous place to stay for those that appreciate a quiet spot in Banff, right next to walking trails in the woods. The hot pools were most enjoyable on the roof level. The room was so enjoyable.

Very comfortable for a long stay. Large rooms with balconies! They also have laundry facilities which is awesome! Very good location as well. Easy access via public transit to everything. Would recommend!