Everything is great with the hotel - except - (1) long walk uphill to get back to hotel after a day out, and - (2) if you are driving, the hotel’s small carpark is at the bottom of the hill, which means you’ll have to walk up that moderately steep slope to get back to hotel….which can be a good daily exercise….

我係入住當日先即時有Special request，酒店職員都能夠完全做到。盡心盡力。營造賓至如歸嘅感覺我下次再嚟京都都會想再住

This is the best hotel in Kyoto. Beautiful property, spacious rooms, fantastic restaurant, impeccable service and the best location.

아주 훌륭한 숙소였습니다.

객실 서비스 및 직원은 매우 친절하였고 디너 음식도 훌륭함

Amazing hotel - room, restaurant, views - were all superb and very zen. We had a very enjoyable stay! The only comment is that stuff while friendly were not really fluent in English and were not able to effectively assist with restaurant reservations.

Excellent

Small and intimate hotel. Beautiful property!

깨끗한 객실과 편안하게 쉴 수 있는 인테리어 직원들의 세심한 배려가 훌륭하다.

Room was lovely and staff was great.

Amazing hotel, a true example of luxury with the attention to details that is the hallmark of high end Japanese hospitality. Rooms are spacious and perfectly cleaned (as is the whole hotel), great space a small natural spring onsen. Nicely located on the edge of Gion. I hope to visit again.

Small but very nice hotel. Great location!

Our stay at Banyan Tree Higashiyama Kyoto was exceptional (4 nights). The hotel is beautifully designed and practically brand new. We loved that guests could choose from two different styles of yukata to wear during their stay. The breakfast was delicious (there are three options for breakfast and you can mix a match), the staff was incredibly attentive and welcoming, and our room was spacious, spotless, and equipped with excellent amenities. We had a wonderful experience and would gladly stay here again.

Had a wonderful time with my wife after spending 4 nights at the Banyan. Staff were warm and welcoming, room was beautiful, clean and spacious. Will be returning!

Very unique hotel, beautiful room only thing they need to improved little bit of breakfast . But everything else very nice.

For a 5 star hotel, the service is terrible. Don’t even step near the restaurant. The concierge is also pretty useless.

객실이 넓고 깨끗한데다 구마겐고 건축 스타일이 맘이 편해지고 쉴수있게 만들어 줘서 잠을 푹 잘수있었어요~ 청수사가 가까워 아침에 다녀올수 있어서 환상적이였어요

El hotel está muy bonito y bien situado pero el servicio es PÉSIMO. Todos son muy amables y hacen mil reverencias pero no tienen la menor idea de cómo manejar un hotel. Nadie digo NADIE en la recepción del hotel habla el mínimo de inglés para un hotel cinco estrellas. El bar solo abre tres días de la semana de 6:00 a 10:00 por???? El restaurante principal solo funciona un día de la semana!!!! Por???? Desde el día anterior tienes que decir a qué hora piensas desayunar cuando ni siquiera está lleno el comedor. Por?? Nosotros teníamos el desayuno incluido en la tarifa de Expedia y no hubo poder humano que les hiciera entender que no tenían que cobrarlo. Ya hemos mandado dos mails pidiendo el rembolso de los desayunos y no lo quieren hacer!!!!!! Un desastre de hotel.

The room was quiet, spacious and clean. Amenities are good. Especially, the spa, breakfast and dinner are awesome. Staffs are well trained and professional. Highly recommended.

Gorgeous onsen and property. Flawless service